October 2024 by Daniel Bowles
Recently really gone down hill. I?ve been a regular for years but recently it?s been tubbish
October 2024 by Archana Iyer
Very bad quality coffee I was surprised with the taste so bad it was we had to throw it n very unclean n unkempt
September 2024 by Tom Daniel
Toilets genuinely disgusting. Have not been cleaned in a while by the looks of it. Staff not bothered. Won?t be revisiting.
September 2024 by Graham Brown
Dirty, unfriendly staff and never have any stock
September 2024 by Nicola Holmes
If I could give 0 stars I would. Staff beyond rude and clearly can't be bothered with any form of customer service. All areas filthy in particular toilets which were covered I'm faeces and other ingrained dirt, which made them look like they hadn't been cleaned for weeks!!! Environmental health would have a field day!!!
September 2024 by Laura
Really slow service and the cold brew tasted terrible, really stale. I think they must be making it days before because I?ve never had cold brew from Starbucks that tasted like this.
September 2024 by Sylvia Lockrose
Huge credit to the staff in the separate little coffee shop at Membury services on M4. Very clean, good selection of food and drink on display, very helpful, pleasant staff, clean tables and clean toilet facilities.
Wheelchair accessibility: Good disabled parking right outside coffee shop. Clear level access and plenty of space with tables available. Clean disabled toilets
September 2024 by Curtis Bright
Gave us the wrong app ordering location after asking the on duty manager so we had to go into the main building instead.
Has to wait on multiple occasions to talk to someone when there was no one in the queue at all, just entirely focussed on drive though.
September 2024 by Kevin Gove
Typical Starbucks but this one the service is very slow and the gents toilets are terrible, dirty and the seat in the cubicle was broken
September 2024 by joanna dyer
Great rest stop for a small snack and coffee
September 2024 by Adam Darby
Food and coffee are the usual standard you would expect.
Service was so slow.
September 2024 by Lee Jones
I come here on the way to my office a few times a month. Tracey (from Chicago) always greets me with a massive warm smile and her customer service levels are beyond amazing. Defence Discount is accepted which is a nice touch. The coffee and food are always good, the coffee is piping hot and the food is fresh. Plenty of seating available and plenty of parking. They also have a drive through.
Parking: As it?s a motorway services there is plenty of parking, however if you exceed the free time you will have to pay.
Kid-friendliness: Plenty of seating for the kids.
Wheelchair accessibility: No steps into the Cafe so good for wheelchair users.
August 2024 by Russell Beint
Service very slow. Staff clueless.
August 2024 by Amanda Geisler
The service was incredibly slow with priority being given to those using the drive through. Que was long but only two people serving (with two more on drive through) & then, once the queue reduced, one girl went on her break! Waited over 10 mins for the drinks order to be taken & then waited a further 18 mins for the latte to be made!! Some people gave up & left as the wait to order was too long.
August 2024 by Mark Slater
Parking: There were lines on the ground, and what you do is put the car between them very carefully. You must not park over them ppl will get very excited if you do this and a bit annoying, then you have to point out that there's 20 other empty spaces around sun is out just have a nice day. But if they are still spitting and foaming at mouth and raging about a wheel on the line at 5.52am. I just moved my car and parked across 3 parked bays and got on with my day ? I didn't impress them
