November 2023 by Sally Drew
Having just moved to the area, I visited Boots Pharmacy in Hungerford today to collect a prescription. This is the first time I have visited this branch. I was mortified at how rude and hostile the pharmacist was with the customers. They did appear to be busy (not an excuse for such open hostile behaviour) however, constantly complaining to the customers that he 'deserves' a lunch break at 12.30 is unprofessional. With 4 people behind the counter lunch breaks can be staggered to alleviate this issue even if it means pharmacy assistance isn't available during this time. Ultimately, boots higher management should ensure they have suitable and sufficient resource. Needless to say I won't be returning any time soon. I would highly recommend that the staff attend some customer care training.
November 2023 by Emily Cook
Nice staff but very slow never have the medication in or only part of it
August 2023 by Georgia Pickwick
Staff are always polite but the queues are always massive, if you?re buying something rather than picking up a prescription, you still have to stand in the same queue which takes ages (they used to have a separate till for purchases, that seems to have been stopped) and they NEVER EVER pick up the phone. I?ve been calling for the last hour, website says they are less busy than usual, but nope..no one picks up. I just want to check if a script is in! I gave it in on 1 August, they said they?d call me when it?s arrived, still waiting 12 days later. I just want to ask a question. I don?t need to drive 8 miles into Hungerford, queue for ages, to be told ?no, sorry it?s not in yet?!! ANSWER THE PHOOOONE!!!!! 18 times!!! I?ve tried 18 times!!!!Grrrrrrrr!!!!
July 2023 by Neil Holmes
Only giving one star as I can?t give ZERO! Never answer their phone, my repeat prescription is NEVER ready, this has been going on for the past five YEARS or more and they are the only chemist in town, absolute shambles!
May 2023 by John Eaton
This is the worst Boots store I've been to. And easily the worst store in Hungerford.There are always 2-4 people behind the counter, but the queues are endless. The people working there always avoid your gaze as clearly they are embarrassed. You never see any sign of a manager that looks like they might be trying to sort things out.What is more ridiculous is that if you buy something off the shelf you still have to wait in the queue with those waiting to have their prescriptions filled. It's not unusual to wait 45 minutes just to buy a toothbrush.It's so bad I now travel to the Newbury store, as it is quicker to drive 7 miles and shop there.
February 2023 by John Laker
We're very fortunate to have this pharmacy. The staff are consistently friendly and extremely helpful. They get to know people and understand our requirements. Reassuringly human!
January 2023 by Maria Leon
I get my prescriptions sent to them as they are my local pharmacy but I had enough. They close at lunch time but if you go online you can't see the times because they are not published. They get huge queues of people for prescriptions outside but they don't have enough staff to handle it. After waiting 4 weeks for them to get my prescription ready and never picking the phone I wait a huge queue to be told that they haven't been able to find my medication and they are going to ask the surgery for something else. This is medication that if I stop having suddenly I will be severely impacted in my daily life. It's not a minor thing. Boots, what you are doing is not working.
December 2022 by James Russell
Boots really need to get a grip of this place, it's beyond a joke. It's clearly understaffed, meaning massive queues almost all the time, they never answer the phone so you never know if your prescription is ready, they inexplicably close for an hour every lunch time and close randomly with no notice for nonsensical reasons. Our GP has advised us to not even bother going there anymore and drive to Lambourn or Newbury instead to get prescriptions, apparently they don't even answer calls from the doctors surgery! Total shambles. The place would be deserted if they had any competition in Hungerford.
December 2022 by Laura
Horribly understaffed so it?s not the fault of the people who work there but do not use the prescription service. Despite stating they will order on my behalf it rarely happens? I think there is a 50/50 success rate at best.
December 2022 by Jasper Holmes
Useless!Never answer the phone, are inefficient, slow and rude.Hideous place.
December 2022 by Belinda Exelby
Absolutely terrible. Came to pick up urgent prescription yesterday and found shop shut at 3pm. Message on door said to call for anything urgent. I rang more than 20 times with no reply, knocked on the door and nobody came even though I could see a small child running around inside the (locked) shop. Tried again this morning. Queued 40 minutes to get to front of queue. Now waiting a further 15-20 minutes (so they say) for prescription to be made up. Boots need to sort this out- it?s not the individual staff at fault but their system simply doesn?t work. Hungerford needs better service particularly as much of the population is elderly.
December 2022 by TOPPO TODHUNTER
Service at all Boots nationwide is arguably the worst in the retail sector - and Hungerford is the runaway winner within the Boots Group. I cannot remember a visit when I have not had to ASK to be served and get a till opened. It defies belief. Oh yes - AND they close for an hour every lunchtime ?
October 2022 by Edward Marshall
Understaffed, incompetent, understocked. Regularly just 1 member of staff serving long queues of both pharmacy and shoppers. Prescriptions and special order baby food regularly lost or misfiled (both physical after making and computer records). GP confirms they get a lot of complaints. Switched to online/delivery from Lloyds instead and no more problems. Don't go here unless you have to and be prepared for long waits and headaches.Overheard them today talking about health and safety issues due to garbage in the back and gas maintenance! Utter disgrace.
October 2022 by Ed
Absolutely awful.
May 2022 by Maggie Toy
Gorgeous shop front. Inside quite busy and not quite enough staff to cope.
