March 2024 by Bev French
Shocking service. Phone rings all day then you?re disconnected. Meds ordered yet when you go to collect them, they haven?t been ordered after 2 x weeks
February 2024 by Hayley Dacres
They never answer the phone. It?s so hard to talk to someone.
February 2024 by Dave Cradle
Excellent staff in an impossible situation dealing with entitled customers. Well done.
February 2024 by Jade Holmes
Awful customer service - a few of the team are nice and friendly, but the rest of them are SO rude and they also don't know what they are talking about half the time, and they don't try to do anything to help when you have an issue. I've had problems with this pharmacy so many times - they often pretend the Doctor's haven't sent the prescription script back to them, but THEY are the ones who are supposed to go and pick them up from Mortimer (I was told this today by the Drs). So they blame the Docs for something that's THEIR issue and mistake. Their making customer wait for important medications that other pharmacies don't make you wait for because they do their jobs properly. I've decided to change my pharmacy after the last straw this afternoon - I called to ask for help with my prescription and the gentleman I spoke to was so rude, and put the phone down on me whilst I was still in the middle of asking him a question. Disgusting customer service. Please don't bother taking your prescriptions here, especially monthly ones.
February 2024 by Mr P
Staff with attitude and over priced.
February 2024 by Natalie Irons
Need to leave much more than the standard 2 days before a prescription is a available for collection. They rarely have prescription items in stock despite my prescription being a repeat. Sometimes they don't have a pharmacist either. I would move to another pharmacy but that would mean travelling to a different village.
December 2023 by Gemma Heath
Awful customer service. I am so disappointed with this pharmacy. They have just admitted to not ordering in a medicine for my child (after telling me they had) 3 days ago!! I have been back to the pharmacy twice to try and collect the medicine. My child has been in pain since Monday evening waiting on this medicine (prescription only) to find out it hasn't even been ordered. I will be using Mortimer pharmacy from now on.
July 2023 by Craig Taylor
Excellent
June 2023 by Bonjour L?Afrique
Not sure why this place bothers to operate. Their opening hours are inconsistent and the staff appear bored and disinterested in customers. I go to Mortimer instead, they?re happier to take my money with smiles ?
January 2023 by Rachel Mann
Never had stock hardly in only cosmetic stuff you are a chemist not a cosmetic store
October 2022 by Jamie McDougall
Now closing on a Saturday?!!! Seriously I have an prescription to get and I?m away next week. I?m a regular customer and this is a big surprise.
November 2021 by Rachel L
If I could give zero I would. Just phoned this pharmacy twice, they picked up the phone then cut me off before I could even say hello. Never phoned them before, never will again.
November 2021 by leslie barnes
Rubbish service! Staff lie about orders, and lie about deliveries, would not recommend this waste of time pharmacy , nothing but aggro never a pleasant experience, mortimer pharmacy is spot on!!!!
May 2021 by david mott
I waited all afternoon for a delivery that never arrived. Was assured it would be delivered but then told I didn't answer the door!
March 2021 by Global Traveller
Went in today due to extreme pain and discomfort. The young girl behind the counter was very helpful however when she called an older Asian woman from the back room to advice on pain relief. This is where things got awry. Was met with a rude and an arrogant tone telling me to back off and a chair was pushed in front of me.It doesn't cost much to be nice in these difficult and trying times. Everyone is going through a lot which does not show on the surface. The irony is, I am an Asian as well and not sure why she treated me like an out cast.Glad I just paid for my items and left treating her with more respect than she did me.Will definitely find another pharmacy for my family needs next time.