February 2024 by Rose Quinn
Back in July 2023 a waitrose van smashed into my parked car with me in the back. The driver drove off I followed him told him to pull over but he sped off. I went to my nearest waitrose in Ruislip the staff there were very helpful and realised the driver was from the Greenford depot. I went to Greenford and was not allowed beyond the gate and was given a number to call. Luckily I had a witness to the whole debacle the police had to use cctv to determine who the driver was. I wrote to waitrose HQ immediately telling them what had happened, til now they have not responded which I find disgusting. They received my letter but I was told it was in the wrong department. My car sustained £2500 worth of damages which took months to sort out. I just want others to know that waitrose are not the wonderful company they make out to be, I for one will never ever use their services again. I did try emailing and lots and ?ots of phone calls, always given excuses no one apologised til now a real sorry state of affairs
February 2024 by Helen Dudden
The only problem with waitrose is the paying. No disabled checkout. I'm say to say that Wheelchairs are not well tolerated at times.
February 2024 by Primrose Harper
Manager of security and the head security guard don't know the law. They like to intimidate and mislead the public, and break laws they are supposed to follow such as displaying an SIA badge. Security guard had a right chip on his shoulder as soon as he was confronted with that. WE pay for the upkeep of that road, it's public not private. Bunch of bullies
February 2024 by Lee Birchenough
disappointing that the security staff are so uneducated about the laws regarding filming from the public and regarding the SIA license being visible
November 2023 by Syed Imad
Amazing facilities in a very picturesque setting.
October 2023 by James Wilkinson
Pleasant site with reasonable conference facilities and a well priced dining room offering a good range of dishes.
September 2023 by mark belford
Visited for the National Chef of the Year competition. Incredible place and the staff were so hospitable!
August 2023 by Heather Fill
I did my shopping yesterday in Horsham as usual and usually spend £150/200 a wk, I did a scan of all of my items then when it was time to pay my scan wouldn?t register so an assistant came to me and said I?m going to do a spot check but as she took out my shopping she realised her scanner wasn?t picking up properly so asked her colleague to use his, she started scanning again, meanwhile because I have a disability and can?t stand around for long they got me a chair, then she realised that machine was playing up!, so go yet another one by this time she then said I?m going to have to scan the whole shop all £170 worth, meanwhile I felt like an absolute criminal it was totally embarrassing!, she wasn?t very helpful and I felt like she treated me like I?d stolen loads!, I feel I?ve been totally violated, I told her I wasn?t happy in fact I?m absolutely furious, I don?t live in Horsham so by the time I got home the peas were defrosted, she?d not packed my stuff very well she put the brown bag with the mulborough buns on top of the expensive cards I?d bought one of them being an absorbent price of £4.50 and made it greasy, my items she?d packed in my cool bag some were upside down!.Shame on you Waitrose, if your going to do spot checks on people then for gods sake get the correct equipment, you are going to loose me as a valued customer, I used to work in head office in London wages and husband was a manager in Brighton but all I can say is again I?m utterly fuming and you wasted 1/2 hr of my time!!utterly disgraceful!!!
June 2023 by a England
The Sherborne Dorset Store is a disgrace! Yet another week of empty shelves, poor quality product, staff full of apology and full of excuses. Why open the doors to customers? Maybe Waitrsose has gone out of business? Don't visit this store if you want produce, milk, bread... the basics!! Shelves are full of excuses!
April 2023 by Darren S
Large Head Office campus.Has ample parking if you need to visit or is roughly a 20 minute walk from the train station.Security passes are required across all buildings.Good food and drink provision across the various buildings.Easy to navigate and also book desks if needed.
April 2023 by Neve O
Tried to ring call disconnected right away or always engaged for v long times.
October 2022 by jeanne levoir
Waitrose Southend on Sea, the wonderful produce and fantastic colleagues, its always a special place to shop. Yesterday 5th they saved me from such stress. I had lost my keys and thoughts of locksmiths, the evening closing in filled me with dread. I had just retraced my drive home when I received a phone call telling me Waitrose had my keys. Adding to the joy both the finder and myself presented with a posy of yellow roses. The relief I felt was joyous. Thank you Waitrose and Madeleine for going that extra mile. Jeanne L.
September 2022 by Fiona Kearns
Travelling through England and stopped off at Waitrose welcome Midlands service station, purchased a very expensive sandwich along with 2 other expensive food item took along the dogs water bottle expecting to be able to fill up in the washroom however that wasn't possible due to a set temperature single tap, so whilst making my purchase in waitrose I asked the lady could she please fill the bottle for the dog. She responded with " no I can'tdo that" you will need to buy a bottle of water' it's a sad day when you can't get a drink from a tap for your dog in a service station. The small bottle of water cost £2.00. We had just been travelling from Spain where the cost of a 8 litre bottle of water cost.. 73 and all service stations happy to fill the dogs water bottle. So Spain wins hands down. WAITROSE needs to rethink how they can improve their customes experience. The pricing is geared to a captured audience and their service do not meet the mark up
July 2022 by Daniel Golden
Disgusted @ empty freezers & stock shortages,, no cauliflower cheese ever available sat pm although small amount available sun mornings ,, order more if lines selling out ,, I use to deliver regularly to Waitrose Milton Keynes to be kept waiting 5 hours or more to be unloaded,,, several drivers due to drivers hours take loads back to suppliers,, if it's not on the shelf u can not sell it !!
July 2022 by Chris Pyott
Goods in staff at gate 2 all friendly and helpful, other distribution depots could learn a lot
