February 2024 by Dave Green
AVOID!! orderd some new lenses only which cost £170 had them fitted and were totally unsuitable for my vision thankfully they gave me my old lenses which they put back in my frames hardly any apology just a full refund....
February 2024 by Amy D
The staff here were lovely! Laine was so kind and helpful.
January 2024 by HERJENDER Lally
I had a young lady check my eyes ( I think her name was Fatima ) Great service and explained everything in detail.
January 2024 by Diane Gentle
A positive post on Customer Service:On Wednesday I was taken seriously ill on Wednesday morning at work, which caused me to collapse, unfortunately I broke my glasses beyond repair. I was released from Hospital late last night, so was able to go into town this morning to Vision Express to try and see if they could help me. I was greeted by such a lovely young man named Luke, who went above and beyond to help me, he was very disappointed that he didn't have anyone in their Lab today due to the holidays, he arranged for me to go to Windsor to get an emergency set made, which I did they too were extremely helpful, Luke has also arranged for my new set of varifocals to be made ASAP ? It was such a nice experience, he was very caring and attentive as I am still feeling quite poorly , I will be writing to Head Office to express my gratitude for Lukes help, if this is your Son I am writing about, you have raised a lovely young Man and I would be honoured to call him my Son, and Luke if you are reading this, thankyou from the bottom of my heart for helping me at such short notice. Merry Christmas ? x
September 2023 by Simon Truss
? Warning ? Vision Express Delivery agent EVRi is not reliable. I found my contact lenses casually thrown on the side of the road at my estate, rather then delivered. (2 days later) so Please be careful if ordering the delivered service. Store staff etc always helpful. But need to get control of poor final mile delivery service.
August 2023 by Julie Durham
I want to say how impressed I am with the after sales service I have received from the staff at the Bracknell store. They kept adjusting my glasses on numerous visits when I first got them to make them a comfortable fit. I went into the store with my glasses last week as the arm connecting to the glass had broken off due to a fall I had. They sent them off to their workshop for repair. When I went in yesterday to collect them they had been repaired beautifully and they did not charge me a penny for the repair. Well done Vision Express ? you lead the way in customer service. There are a lot of companies who could learn a lot from the service you provide. THANK YOU
July 2023 by Steve Peters
I have been dealing with Vision Express for a number of years now. The service and care has always been very good.Today, I called them due to a broken pair of glasses, sadly these were unrepairable. I called them at 09:00 this morning and went into the store. I picked new frames and were provided with temporary lenses for the new pair within 1 hour.I cannot see how you can get better service than this!Thanks to Shelley and her male colleague who spoke to me on the phone!
July 2023 by Bev Reid
Optician was amazing....very kind & understanding...very patient and listened to my concerns
April 2023 by Grace Watson
I have to say, the customer service from everyone I interacted with at Vision Express in Bracknell was totally brilliant, I am only sorry not to be able to remember all their names! Everyone on the shop floor was polite, patient and professional whilst maintaining a friendly approach, and the Dr who ran through my optical exam and issued my prescription explained everything thoroughly and with a great sense of humour. It was so refreshing to have such a lovely and consistent customer experience (I visited the branch three times in total, from eye test to frame fitting). Thank you to the team - I will definitely visit again for my future check ups.
April 2023 by Paul Bannister
Very poor and unprofessional service. Mis sold the product. Got a full refund but no apology. Would never use again.
February 2023 by A J
I did have a faulty frame where the side screw kept coming loose.And not the fault of this company.Being a pensioner on limited funds i was only able to purchase the cheapest, of the range of frames for the glasses.When it came to service and the help, they were all excellent and professional in handling my situation. And this was over a period of time, of many visits to repair.I am at this moment in time waiting for the new frame to arrive but i know i will be treated in a 5 star way.Thank you.
February 2023 by Priya Brar
The team here are phenomenal! It was my daughters first eye test at the age of 5 and they made her feel so calm. We sensed a real family aura and it was really nice to see a great team working together. Even though my daughter had to have additional tests and eye drops, everyone was so professional. Thank you and we look forward to seeing you soon for my daughters glasses collection. Thanks :-) Ps. If you?re looking for somewhere to have your eyes tested, definitely recommend Vision Express.
February 2023 by tony coldham
Shocking customer service. I was quoted £300 to rectify a misty lense that wasn't my fault, when I only paid £150 for the glasses. Sarcastic staff. Do yourself a favour and steer well clear.
November 2022 by Paul Barker LRPS
Waited 2 weeks and no call . Phoned them and was told they could take longer. I stuck out and asked if or why there was no tracking information, eventually the practice manager took over the call and said there was an imperfection and they were going to call me and tell me there was a delay which I can only take their word for although unconvinced. Not happy with the service £268 paid for glasses I have still not recieved. I will require my money back by the end of the week and go elsewhere if they dont show .
September 2022 by Samantha Jones
Staff went out of their way to replace my daughter's glasses the day before term started after the dog chewed them. Couldn't fault the team and the experience we had.