February 2024 by Thomas Freeney
I sat on my glasses and Boris was able to get them back to good as new! Thank you so much!
February 2024 by Margaret Forrest
Very pleased with my experience at specsavers everyone Very friendly and helpful and my glasses fit perfectly thank you
February 2024 by solaris solaris
nice customer services, nice glasses, good opening hours, good prices
February 2024 by Karen Strong
Amy at specsavers really helped my asd /adhd daughter stay calm and choose such lovely glasses great service
February 2024 by Gary Frm
great service by Rheannon and the team, for my wife and my glasses, very professional service from start to finish , wil be back when we need more help . gary and diane
January 2024 by John woods
Great place to go for a new pair of glasses, at a very reasonable price! Staff are very friendly and helpful, would highly recommend.
January 2024 by Aamir Bashir
A long journey for my variable glasses. Most of the staff does not care about customers in terms of customer requirement. Its most volume based service. I was suggested a large frame glasses at first for variable lenses. When they were ready and I tried, were awful for reading and intermediate distance. Another staff asked why you selected wide frame, I said its not me rather your another staff suggested, you guys are expert and I am wearing for the first time. Then another staff member changed them to small frame which was better in vision then before but not what I was looking for. I requested a second pair of glasses with super reader lenses. Another staff member suggested to go for occupational lenses rather, which I tried and were worse than my solo intermediate glasses, I again requested for super reader but was denied rather they offered me bifocal to wear. It was an awful experience throughout this journey and was labbeled as troublesome person rather than looking at their own staff, how they treated and suggested different lenses and frames all the times. Not a very happy customer. Later, I paid seperately for an another order to get super readers. I truly thanks Mr Renee who heard my previous interactions and what is my requirement. He professionally treated me and arranged superreader glasses for me with correct measurements. He spent a good time in measuring my requirements, comapring with the previously ordered lenses and found a suitable frame for those lenses. It ended very well, such a professional and knowledgeable gentleman. Three stars I am giving just because of him, otherwise this branch deserves zero star in terms of professional and technical aspect. Although I had to spend a lot of money twice with seperate glasses (could be a single if professionally handled), not a happy customer but owe thanks to Renee.
January 2024 by Rhys Evans
Cannot complain at all. Very busy Saturday morning but didn't effect the service at all. My assessment was with Ashleen who was so friendly and informative. I was then assisted by Chloe and Bobby who were exceptional with accepting my work voucher and walking me through the options for the frames. Best customer service I've had in a while!
January 2024 by ????????? ??????
What a joke! I visited on January 3rd to purchase contact lenses. The woman assisting me stated that it had expired months ago. Without my prescription on hand, I returned home to find that I still had one year left before needing an eye test. However, today at the Wokingham department, I was shown that my contact lens prescription did expire on January 3rd, the very day I visited. Why claim it was expired months earlier? Why is there no clear indication that it's valid for only one year? The process should not be so complicated, and I should have been able to purchase the lenses on the day they expired. I'm devastated, as I'm about to fly to a dream destination for scuba diving and won't be able to see without my lenses. I am so disappointed.
December 2023 by Mr A
Excellent service. I was immediately met upon entering the store by professional staff who took me through every step & answered my questions thoroughly.
December 2023 by benjamin viju
They are expert on selling their frames and changing the pricing , not customer requirement
November 2023 by Steve Saull
Had vario focal, buy 1 get 1 free and seem fine. Did go to the max width allowed for the focus area which was slightly less than expected but it was a good price and didn't take long to get used to them. Helpful at picking them up where they spent plenty of time ensuring they fitted correctly and the focus was as good as possible.Much politer and cheaper than the well known place I went previously.
November 2023 by Pat Payne
All stages of the eye test were so well organised.The staff were all very pleasant and polite and explained fullyeach stage.
November 2023 by Jon Hanbury
Pleasant staff, felt they all knew what they were doing, good equipment especially the eye imaging (used for an extra £10)
November 2023 by amanda bishop
Very professional! Lovely optician who was patient and took time with me. Very happy with the dntire experience. Glasses perfect:
