August 2023 by Geof Lawrence
Absolutely useless. I want to speak with someone at santander but it is not possible as far a I can tell despite being "valued as a private bank customer. The service (sic) is appalling
July 2023 by Sofia
The worse branch, the young women do not n know how to do their job. They even lied saying the manager was there when she was on AL what kind of customer service is that?They should hire people how can actually do their job, only one person who was able to help me was Daniel, very efficient, patient and knows how to do his job. The young women there, are useless specially the one with huge eyelashes ?????
February 2023 by Tracy H
Appalling rude associate. Made me stand in a queue to speak with her only to take people walking off the street into her office. And blatantly looking at me like she was enjoying the power trip. So tempted to include her name but will complain directly to Santander instead. The counter staff were absolutely lovely.
December 2022 by Lucy
Worst costumer service ever . Very rude manager walk away from me no explanation. Wanted to pay for work done for me by company holding business account with them by cash . Had invoice number . I did believe paying cash for something is still legal tender in UK unfortunately not in Santander making their own rules . Well I guess they trying to control everyone ? but with that will fall behind soon . Complete disaster pls avoid business or personal.
November 2021 by Debbie Sheeran
I went into Santander in Bracknell today with a unusual issue and the lady behind the cash counter couldnt have been more helpful she took time to listen and also asked the lady working at the front door desk to help and she called her husband who also works for santander both ladies where so helpful thank you both so much i am sorry i didnt get your names it was lunchtime on 5.11.21
August 2021 by Nat Whitfield
Tried to put money into my account. Told to use atm. Put money into atm, it failed and said take out money (no money to take). Waited 5 minutes then machine said cannot complete. Finally spoke to someone after 15 minutes, to be told will be sorted in couple of hours. No response, so called head office after 4 hours, on hold for 45 minutes, they tried calling after 3 attempts they sent email. I then got answer phone message saying they'd found £210 of my £220 deposit is that OK? Shoddy service
August 2021 by David Mullins
Staff were polite but it took 3 attempts with different it machine and staff just to pay in one cheque so wasn't doing anything really complicated. Totally disgusted with your so called it system!!!!
September 2020 by Ari Brooks
Still in awww never had such good customer service 10/10