November 2023 by sonic pea
no letters since 31 october. i?ve missed an appointment and a time critical letter from bank. Royal mail unfit for purpose
November 2023 by nigel
Short opening hours, Not great for those who work standard hours.Deliveries ad hoc.
October 2023 by Andrew Garrard
Always friendly and helpful, but always understaffed - now leading to ridiculously short opening hours for package collection. That doesn't affect their service when they *are* open, though.
August 2023 by E. T.
I honestly can?t understand why this DO is even open for people to collect their parcels.I was waiting for a parcel that was meant to be delivered. I later got an updated text message saying my parcel was retained. The update I got from the company I purchased the product from told me it?s ready for me to collect at the DO. As far as I know the opening hours were 8am - 2pm. I went there at 11:00am only to find the DO closed and their new opening hours are 8am - 10am. What even are these opening hours???How many people can actually make those hours? Most of us have jobs and can?t get there between a 2 hour window.Honestly this DO is beyond a joke and I think it needs to shut down because it?s pointless having it there. It?s barely open, there?s never any parking. I would just avoid if you can! To top everything off, you can never get through to an advisor when you ring their contact ?.
July 2023 by Terri Powell
It took 3 weeks for them to deliver a parcel. When I went into the main office to find my parcel I was told they would do their best to find my parcel. 3 days later it was delivered.
May 2023 by Robert Tindall
This is not a particular complaint of the delivery office but Royal mail itself. We have not had proper deliveries for the past 5 weeks.We've missed Birthday cards and hospital appointments . I checked my road, Same for everyone else. What's going on.? I have never know anything like it !!!!.
May 2023 by Michael Davis
A Delivery of a small package was due to be delivered on Thursday, so I changed The day of delivery till the Saturday when I'd be home all day, I had confirmation of the change of delivery day, But nothing Arrived. I will now have the same problem next week. Terrible over priced service.
April 2023 by Patrick
Rubbish delivery service from Bracknell royal mail.missed two parcel on two days. Booked online redelivery for Saturday and Monday. Waited in all day Saturday no delivery. Someone in all day Monday no delivery. Waited on the phone for 17 minutes until somebody answered. Then told me that they can only get it redelivered on Wednesday. Told rep that I was not happy and may claim compensation. Was told only the sender can claim as they have a contract with them. Does not make sense as I paid delivery charges. Poor Poor service and they are striking for more money.
April 2023 by C J
No customer parking. Only open til 2pm? No one else have a job? No late night either. Thanks ?
February 2023 by Dale Clifton
Pretty useless service now. They used to be open so you could collect a parcel late afternoon once you?ve missed it being at work. Now they are only open in the morning so a normal working person can no longer collect their items. Struggling to find the logic in the opening times. Come on pull your finger out before it gets taken over by a reputable company
January 2023 by jim rodgers
If you get a short queue, & you get the old guy. You will get a good service. Otherwise it's a long wait, & they can't find your parcel
December 2022 by Elvira Madelin
An email from Royal Mail delivery Office promised the delivery of 2 packages on Friday 16 December. They never arrived. No apology. I was left in the dark. Saturday morning, without notice, they tried to deliver them when I was out. At last a RM card for re-delivery; I chose today Monday 19th but at 13.30 no show. The RM DO closed today at 10am. Shocking service.
November 2022 by Donna Barrett
Absolutely useless front of house/reception staff. As helpful as a wet paper bag and work pace of a snail. (Thats why there is always a queue!) Have had many issues with this depot in the last few months including parcel not even being sent out for delivery, unhelpful when collecting and ridiculous opening hours!
November 2022 by Nic Flava Hoskins
Dear CEO, please find some staff pay them fair. And have better opening hours. This is really shocking and disappointing
October 2022 by Daniel Hodson
They returned my package (birthday presents needed asap!!) to sender without thinking of emailing me and telling me what was wrong with it. If even one person at the depot took the initiative to email and tell me to come and collect it then there would be no problem at all.
