November 2023 by Bonny Kolasa
a few days ago I bought some fish, I could only get six, so I bought six, one of them looked like she was about to die, so I told the lady that this fish was very weak, she said replace it, I wasn't sure about the fish, that they would all live, I went home, put the bag in the aquarium to let them get used to it. water and then I put the fish in the water after 2 hours. The fish was dead, then another one was dead, but four of them are doing very well, so today I went to the store and told them that two of the fish were dead, the staff was very rude, they suggested to me that it was my fault that the fish were dead. I was very surprised, especially since one Fish costs almost £3, so I paid for the Fish, I brought them home And that's how much of my money I had previously asked what would happen if one of them didn't survive because they were very tiny, the lady said there was no problem, we'd take your word for it and replace it, but I I had photos confirming that the staff was very rude, the manager, I heard her telling the boy not to give the money back, only that I was nice, the lady at the cash register and she was very apologetic, I used this store very often because we have animals at home, but after today's treatment, I won't go there again This store's service is terrible. The manager is very rude... I won't go there again after today's treatment. It's normal, it's your fault that the fish are dead. Bring the water for analysis. You probably have bad water. How on earth do I have all the water when the whole fish aquarium is doing great?
November 2023 by Jim
Fast service very helpful staff.
October 2023 by Heather M
Pretty standard Pets at home. Definitely the equivalent of McDonald?s in the pet supplies industry though. We?ve had problems with both the vets and groom room here and prefer using Pets Corner and small independent shops now.
October 2023 by Julie Ashworth
Bought some bits n pieces for the dog..plush little blanket..new lead..the other was broken!..staff were very helpful.
October 2023 by Hi There
this review is a bit late cuz I forgot but me and my friend came in here and we were looking at the cutest hamsters ever and this employee named Heather gladly answered our questions for like half an hour about how to care for hamsters. not once did I get the vibe that she was fed up with us and she was sooo nice all the time. I then I bought some treats from the pick and mix and idk what?s in those treats but my dog loves them for than me I think so all around I looove this shop and the rlly nice employees ???
October 2023 by Mark Nation
Nice trim of our Cockapoo, Completed as requested, Friendly lady on pick up, The grooming lady trimming the German Shepherd with separation anxiety just needed to talk to the dog a bit more and fuss her to clam her down, when I did this she was better behaved. Great location and easy to pick up.
October 2023 by Martin Giai
They are the best. You have excecllent benefits and discounts
September 2023 by Nina Goodman
Nice shop, happy staff.
September 2023 by Daniel Sawkins
Big store. Covers pretty much anything you need for your pet. Good prices too.
September 2023 by M B (BerlinMB26)
You can find anything regarding pets. Staff is very attentive and helpful?
August 2023 by Trevor
Staff particularly helpful - a young man in trying to find items and offering alternatives and to search out back and a young woman on the tills who was polite, courteous and helpful with redeeming vouchers.
August 2023 by Kara Harris
We've been to pets at home a few times since opening in Bracknell... Now we have a puppy we've been more then we can count! Everyone we have met in there has been very helpful and kind when asking for advice.
August 2023 by A D
Good range of products, but often items are out of stock. Cheaper than amazon on most products
July 2023 by Josh H
Friendly staff and good range of products
July 2023 by Sharon Fields
Prices can be exspensive compared to other stores
