March 2024 by Paul Rogers
A good sized M&S store, with cafe and food hall. The food hall is well stocked with some nice food, we particularly love the frozen curry puffs. The clothing section has women's on ground floor and men's and children on first floor all have a good selection.
February 2024 by Lynda Richardson
Great store
February 2024 by Rachael Chan
I visited on Sunday morning a few weeks ago with the intention of having a maternity bra fitting. The lady (the only assistant in the department that day) was extremely helpful and managed to find me an earlier appointment. She was very friendly and helpful throughout the fitting, and asked plenty of questions. Prior to that visit I had been suffering from very bad backache due to pregnancy. She made recommendations based on comfort and support for both daytime and nighttime bras. It?s taken a few weeks but now the backache is almost completely gone and my pregnancy feels much more manageable again. I hope I have the same assistant (sorry I forgot your name) for my next fitting as it was one of the best customer service experiences I have ever had.
January 2024 by Celeste Murphy
Our first visit to Bracknell was marred by an unpleasant experience at the food hall of M & S. No till was manned so had to use the self checkout machine (which had staff who was busy looking at a newspaper). She huffed when we couldn?t figure out how to use the machine properly, and her condescending attitude made us feel like we?re being a nuisance. A little patience would go a long way in providing service to your customers.
January 2024 by Jim Ness
? Picked up a newspaper today in M&S. Woman at desk with till literally three feet from paper stand refused to let me pay there and wanted to send me round to self service area saying her till was only for food. How ridiculous. M&S going down the pan for customer service. I stood my ground.
January 2024 by Lady Stardust
Staff are wonderful and very kind they really help you when you need it. Thank you so much.
December 2023 by Sam Horsnell
Louise helped me find some shoes and helped us with all the laces
November 2023 by tubor xu
Bought school shirt for my son with 20% off, but need to change a larger size the next day. The till told me with extremely cold face that I need to pay full price because the promotion expires yesterday.well?.
November 2023 by Aaron L
Went in on 2023-11-09 to purchase bread. A member of M&S staff barged into me as I was stood still looking at the bread products, and was too ignorant and arrogant to apologise, it just grunted. Why are M&S staff paid to be ignorant, arrogant and offensive?You can be rude to others if you choose. Not to me again.
November 2023 by Kate Creed
It?s really lovely to walk straight in from the car park and be able to shop straight away and have a coffee and use the loo . The toilets let the rating down though . How can you get dusty hand sinks ? If they were cleaned properly each day they just wouldn?t be dusty, as were the toilet seats and covers , they just felt grubby . Minimum cleaning going on here , why do Marks accept it ?
August 2023 by Maria E
If I could put more than 5 stars, I definitely would ! I was looking for a specific model and size plus length of a pair of womens black trousers which was out of stock everywhere but Bracknell who had just 1 left in stock. When I found the trousers rack in question, the size and length I was looking for weren't there. The staff not only checked again their stock levels for me, which confirmed that in theory they had 1 in stock, but they then checked physically all the black trousers they had (and in M&S, that's a lot of trousers to say the least). As I live in France and so can't just pop in every so often, I really appreciated this effort which actually paid off as the team DID find that 1 pair in the middle of a totally different area. They really went above and beyond my definition of customer service. The end story is that I was so happy that I ended up getting a whole load of other clothes for my daughter who made the most of the situation so left a few hundred pounds lighter than planned but happy. I really wish that I had noted the names of the staff in question as they are those kind of people who are valuable and I hope M&S realise their value
June 2023 by Susan Laird
Shop easy to find. Did not have what I wanted (barbecue lighters). Staff were helpful and approachable
May 2023 by Karthik Go
The textiles are abit expensive but worth the quality. We love the cafe upstairs and the food is delicious. The supermarket is also good in terms of prices compared to nearby Waitrose. The milk is the best and taste yum.
May 2023 by Pete Smith
Nice people, nice store, staff are brilliant, always really helpful.
February 2023 by June Davies
Very helpful staff. Good range of items
