November 2023 by Peter Shields
Went in to ask about watches for my wife. Manageress said, 'look in the window' I then remembered that we'd encountered this absolute charmer years before in the old Princess Square store and complained about her to her then manager. So, we went to Beaverbrooks where they were only to happy to help, and we bought the watch. Avoided Ernest Jones for about 12 years because of this charmer, guess what, we will avoid forever more. Customer service skills should be key to a customer facing role.
October 2023 by Amanda
Perhaps not applicable specifically to the Bracknell Branch, who were nice enough.More applicable to anyone who is thinking of using their re-plating services.Had a white gold engagement ring re-plated with these guys at the end of 2022, they checked it out and sent it away to their workshops. Took them several weeks and cost about £80. Within about 4 months literally all of the plating had worn off the underside of the ring. I wear it sparingly, and take it off to go to work/ cleaning/ cooking so it isn't due to me being heavy handed. I just assumed that this was an annoying this I would have to deal with, having never had a white gold ring before. However, it was a stark contrast I went to get the ring re-plated at Thomas William Jewelry in Wokingham back in June 2023 and they were absolutely shocked that I had had it re-plated so recently, because it was clearly a very thin layer they had put on for it to already be in such a state. They told me that decent plating would last for a good few years. I have to say, it's been five months since I had it re-plated and it's still looking absolutely perfect. It was also a little bit cheaper than EJ.I won't be going to Ernest Jones again, it would appear they're charging high end prices for low quality products.
July 2023 by Marta Rycyk
Happy with the purchase and customer service
July 2023 by Gary H
Purchased a bracelet from them and the clasp failed 4 months or so later....no issues and a new one sortedSuch lovely people too!
June 2023 by Marta Kuzyk
Happy with the purchase and customer service
April 2023 by Sinead McMahon
Samu was extremely helpful and polite fantastic customer service!
March 2023 by Usman Amin
Assistant Manager was very knowledgeable and very helpful with my purchase. Outstanding customer service, I would definitely visit the Bracknell store again instead of buying online. Thank you Kimberley.
July 2022 by Jem Martin
Totally appalled by the service we received from staff and supervisor Brandon not accepting return of item in perfect condition with receipts because part of a multiple purchase was paid for with shopping vouchers will not ever shop in that store again and after seeing his professionalism I wouldn?t give him a job sweeping the floor
April 2022 by Matthew Clarke
Turned up at 5:35 on a Saturday, store already closed.
March 2022 by Melanie Eaton
Good value and fast efficient service,thank you!
July 2021 by Nic Flava Hoskins
Very poor customer service, and rude ( ladys) staff. (real young girl) also walking pass and now I get dirty looks
July 2021 by Mary Lavery
Wonderful staff, always a very great service.
July 2021 by Steven Hope
Helpful staff, easy shop even during covid.
September 2019 by Jools Castle
Very helpful and pleasant service.
September 2019 by stu24pot .
Helpful, friendly staff and great offers for me and my future wife weddings rings.
