August 2025 by kady philpott
Don?t bother making an appointment, there?s no point! Just show up and they?ll see you when they see you.
What?s the point of an appointment system when you don?t adhere to it????? Ridiculous
July 2025 by PA
Quality shoes and trainers available to buy from here. If you're looking to buy shoes for your school-age children then buy from here. Clarks always has the best quality footwear.
July 2025 by Staggering Mass
Great store, rite of passage for any newborn. Very helpful and shoes feel great on my daughter
April 2025 by abc abc
I have been a loyal Clarks customer for the past 19 years. All my and my children's shoes are Clarks. Unfortunately after today's experience I will not be shopping at Clarks again. Clarks charges quite a lot for their product but refus to print a receipt. So if you dont provide an email you wont get a receipt. As I couldn't get a prove of purchase I asked to get my money back which took nearly 15 minutes. Jane (staff member) needs a customer service training. I could not be more disappointed!
March 2025 by Jed K
Manager demonstrated mastery in earning my 18 month old trust.
Couldn?t thank her enough!
February 2025 by Lucy
Not a great experience today at Clarks. I have decided to take my custom elsewhere. I find the staff rude and they consistently measure my children's feet incorrectly
January 2025 by ???
Sue helped me and my son get the right shoes, thank you so much ?
December 2024 by Mark Mc
Atrocious experience today at this Clarks Bracknell store. The store manager Jane has single handedly tarnished the long standing name of Clarks, with her utter refusal to positively engage in discussion around what reasonable wear on a shoe is classed as. Apparently my son wearing g his school shoes for 57 school days, and wearing holes in the heal is reasonable in her mind. Total refusal to acknowledge that the soles of the Clarks shoes have been made to a poor standard to not even last 3 full months since being bought. She even suggested that my son obviously does not walk normally as the wear pattern on the shoes was "not normal". So how is wear on a heal not normal??? Where else does a shoe sole wear out if not on the heal and front ball area? She even walked away after refusing g to explain what reasonable wear for 2.5 months should look like, leaving her young colleague to have to apologise! Terrible.
December 2024 by Tim Husain
Decent shoe shop. Pretty big and a good choice.
December 2024 by Steve
My sons clarks shoes failed within 3 months. Went in with proof of Purchase. Woman refused to exchange them or return them. Said it was my child's fault. Went to another Clarks store and exchanged them within 5 minutes. Wouldn't return to this store or recommend it.
September 2024 by Nicole Benham
I visited the Bracknell store on Wednesday with my two daughters, one of which was getting her first pair of school shoes, Kieran the store assistant could not of been more helpful, nothing was too much trouble and i felt he made the whole experience seamless! Thank you
August 2024 by Oliver Witney
Echo others about the rudeness of staff. I think it's just one person, the manager. We went in, no acknowledgement, 3 staff members not serving but chatting, went over and asked to measure our children's feet and got a rude response of "we'll serve you when we can". No hi, no politeness, nothing. She then went off. The other two members of staff were told to tidy up whilst we just sat there waiting.
The other staff members were delightful though so credit to them for having to put up with that witch all day.
The store was clean but there was very little on display.
May 2024 by Bobbsie B
I was really impressed with the customer service from Grace W. She was really helpful and came across as very experienced for her age. She was naturally good with children and knowledgable regarding the fit of the shoes. Best service we?ve had at any Clarks and we have been customers for over 10 years. Thank you Grace, one happy mum.
January 2024 by Elvira Madelin
If you have to ring Clarks on 485995 which is the Bracknell number you better allow a lot of time; I am waiting now for someone to answer for the 4th time this afternoon. I tried mid-morning without success. I am a customer. Each time the phone rings for 6 minutes then a voice tells that someone has hung up.
December 2023 by Indigenius Inc
The customer service from Jane and Norhan was exemplary. They were courteous and professional.
