September 2023 by lornes35
Firstly, Kersey was fantastic in the restaurant and couldn't have been more helpful then Mary was absolutely superb in the bar. Fantastic staff that really helped us relax, enjoy and make the most of a (much needed) relaxing visit.
September 2023 by johnnymwalker
The absolute worst hotel experience in my whole life. We (self) checked in and was allocated a room that *still* hadn?t been cleaned at 7.00 pm at night. Beds unmade, bathroom dirty? We then got the room swapped for one that was actually usable. We went to take our two tired and hungry 7 yr old girls to the restaurant and was shown a table and told to order at the bar (short staffed). We ordered and 45 mins later still no food or explanation or staff to query it with. The children were now well past their bed time and very hungry. Given that most of the menu was unavailable - what was left shouldn?t have been hard to cook (burgers and chips). Eventually a member of staff informed us that the kitchen was backed up and the food would an hour!! We were not informed of this before we sat, or when we ordered and paid. A complaint with the shift manager went down very poorly. The staff there seemed to be going through the motions and were unconcerned about how crap the service and food was. Food eventually arrived, hurriedly consumed and we bailed to the room. The following morning breakfast was no better. Food that ran out, cutlery ran out, plates wet, Juice that ran out?and a lot of very unhappy customers - we were not alone in how we felt. The cost of the food in the evening was refunded - but seriously - it might be in a convenient location and appear value for money. It isn?t. It?s appalling. Swerve.
September 2023 by Sarah E
I visited the pub and grill on 12/09/23 I received brilliant service from a lovely lady on the bar called Becky. She was polite and very well mannered and couldn?t fault her service. I will definitely be back again! A 5* review for this lovely lady is definitely needed.
September 2023 by loumF3264SP
Friendliest & most accommodating staff?from the reception, to the bar and to the very smiley welcome every time in Starbucks. They go above and beyond to make the staff & my team feel welcome?even with our huge coffee orders!!
September 2023 by Debs C
We stay at the Village hotel in Bracknell 2 or 3 times a year whilst visiting family in the area. Our visits are usually ok until this one! We stayed for 3 nights and not once was our room serviced. No clean towels, no clean bedding, no bin emptied nothing. The first night I thought it was because I never put the come in sign on the door so I did this the 2nd day at 9.30 am. Returned to the room at approx 5.30pm and nothing. I then went and spoke to the person at the front desk, explained the situation she messaged house keeping and said it would be sorted. Returned at 10.30pm and guess what? Same dirty towels, same full bin, tea and coffee not replenished. So I went again the following morning explained the same thing, same message to housekeeping and same result when we returned in the evening nothing! Bear in mind the temperature this week over 30 degrees and we had to use 3 day old towels after our showers which after that many uses didn't smell the best. Don't know what has gone wrong since the hotel became the Village bit its not a patch on the previous Hilton hotel that it used to be. I paid £280 for 3 nights b and b so not a cheap stay. Oh and I will do a separate review on the food ?
September 2023 by 422athenal
Come here to use the clean gym , great facilities and lots of clasesses. Had help from pt Dan has been very helpful showing me how to use equipment and now have confidence to use pretty much everything there, great motivator. Bar and Grill is adverage could have more healthy options as a fitness orientated hotel.
September 2023 by sophiehT2000DN
Great facilities, usually guaranteed a quiet swim l, great range of classes and large gym with lots of equipment. Bar and restaurant is reasonably priced with a discount for members and love having a Starbucks here too!
August 2023 by J922LLclairec
I dont think i have ever stay somewhere. Where all the staff are happy and so helpful. Every member of staff have a smile on there face. And more than happy to help with any requests. The gym is amazing
August 2023 by I6116YCcliveb
Visiting from the US, but wasn?t sure if my US Starbucks App would carry over my Birthday treat - but the very kindly lady serving took care of me! ? Nice set up in this facility - what?s not to love..?
August 2023 by jessicamU2945PE
I had a lovely day with my friend, we went to the pub and grill for some food and a drink. I was pleasantly impressed with the quality of the food and the friendly staff including a woman called Mia making the stay really enjoyable, creating good vibes early in the morning.
August 2023 by GrandTour61232488836
Hotel in a good position to various attractions. Only issues was we booked dinner and breakfast but at breakfast we wasn?t booked in on their list? Dinner was a experience as we had to wait for over a hour for food! Rooms were ok for a short stay. Starbucks, gym and pool on site. Would stay again.
August 2023 by 418gracien
I tried the gym facilities on a day pass. And Arron was beyond helpful! He was extremely smiley and polite. Arron very kindly walked me through a tour of the gym. He was patient & understanding. Sometimes when you first try out a gym, there?s a bit of a ?can?t be bothered attitude? from staff. Arron made me feel welcome, and definitely boosted my confidence in a gym setting.
August 2023 by miatV8555NE
I recently visited the gym with a couple of my friends who are members. I came in on a day pass after contacting Arron. He?s been great and made me feel welcomed and answered any questions I had. If I lived closer, I would definitely consider the facilities. Really enjoyed it!
August 2023 by L9244OBdarreng
Brilliant water aerobics every week, easy to book (as long as you book early) clean changing rooms and lovely staff. Always get a hello on the way in even if there are talking amount themselves. Fab x
August 2023 by laureneG2181HZ
Great service with very friendly staff, riley and Kelsey were super attentive nothing was too much trouble! We both commented on how welcoming everyone was and how efficient they were, came to stay for legoland would definitely stay again!
