May 2025 by Robert Maclean
Food was good. Service is painfully slow.
April 2025 by James Taylor
Service was absolutely brutal. Checked in to Aqua Spa for a break/Spa day. The timings for our visit were 10:30 - 14:30 and included a breakfast platter. Turned up for breakfast in the Vitalé cafe and it was slow! Staff very rude and ended up waiting 45 minutes for our food - many other customers (that arrived after us) were served before us. No structure, just extremely slow and messy. If you've got time to waste (on your time based spa day) then visit - otherwise swerve this place.
One positive - breakfast platter was actually quite nice.
April 2025 by Aled Davies
Very poor service. Told them no tip but this still included ?discretionary? service charge. Food was basic and did not live up to high price tag expectations. Service was very slow and with fundamental mistakes: another table?s starter delivered to our table and then drinks delivered after main, shouldn?t happen in a high end spa
March 2025 by C J
Food was meh. Team were nice, other than one who was a little abrasive and rude.
March 2025 by Jade VN
Amazing place for spa and food!
March 2025 by Claire Searancke
Very very disappointing. Service was slower than slow. Staff didn't know what they were serving, which given most people were there for an included cream tea was not difficult. Table next to us complained about the cream in the cream tea being off and were told it was fine. We opened our cream and it smelled like stilton cheese (but apparently it was fine). Avoid. Spa is wonderful - have reviewed separately. Nice view from the windows.
January 2025 by Blake Jones
Cafe in the spa, relaxed, chill vibes. food is a little healthier than the rest of center parks.
July 2024 by Sam Ip
I have visited three times, and each visit has been outstanding. The food is consistently delicious, the prices are reasonable, and the café is spotless with lovely décor. The service is always fantastic, with very polite and friendly servers.
March 2024 by Mark Campion
Good food at a very reasonable price considering you're a captive audience in Aqua Sana Spa! Afternoon tea special from 3-6pm is especially good - any special cake/desert and a coffee/tea or similar for just £7.25. Staff were friendly and service was quick.
March 2024 by Bob Marwaha
Vegetarian options: Excellent food with wonderful service from Tom,Maggi and Laura at the customer services front line desk.She went out of her way to call the security to arrange a " pick up " of the disabled visitors to their 332 lodge . Excellent ,personal service with a smile in the pouring rain.Full marks to her.Great,friendly and a WOW happy to serve service Would recommend Laura to all.Parking: Local parking
March 2024 by Scarlett Bahnsen
My waitress Erin has got to be one the of best waitresses I have ever met. She was attentive, helpful and very friendly! We will definitely be visiting again! Food was 10/10 defo recommend the pasta!
February 2024 by Andy Shannon
It might be my fault that I was envisioning Vitale Café being more of a tranquil, calming experience. It was maybe the loudest lunch I?ve ever had, with wood floors and hard low ceilings, and tables spaced close together. It actually reminded me of a university lunch hall just after class is out - basically the opposite of what you want headed into a calming spa.My wife and I had afternoon tea, it was certainly sub par with only a few very poor sandwiches and overly sweet cakes. But at £22.50 I guess it?s more about low cost vs high quality. You must flag down a server, but once the take your order the food comes quickly.Bottom line is the cafe is likely ?fine? during off peak times or when it?s nice enough to sit on the terrace. Come between 12-3pm and expect a frenzied experience that will put you on edge.
August 2023 by kelly agler
I love a good spa experience at aqua sana, but I always dreaded the lunch at cafe vitale. Not any more! And I cannot say that any more enthusiastically. They have had a refurb and the food is wonderful! We actually stopped in multiple times for nibbles through our spa break. The staff are absolutely lovely. If you need gluten free, the chefs go out of their way to make sure you have lovely food and a lovely experience. We actually got an afternoon tea on our second day. Again something we never would have done before. We are so glad we did. The chef prepared two plates of sandwiches, one gf and one regular. They went above and beyond to ensure we had a great experience. I cannot sing the praises of the food and staff at cafe vitale enough. You will enjoy this!
May 2022 by Roberto
Really slow and inefficient. It took them more than 40 minutes to serves breaskfast, the same for lunch, they forgot our drinks and more than 1 hour in the restaurant and we missed time in the Spa thanks to them.
March 2022 by David Snabel-Caunt
The vegetarian platter was nice but very small and certainly not enough food for two. Lasagna/panini looked like better options. Lemon cheesecake was good, chocolate fudge cake was dry and not fresh.
