November 2023 by Liam James
Nice Surgery, friendly staff.
October 2023 by The Oinks Family
In Person, good... good service, opening hours also good, and waiting time not bad... not excellent but no one is perfect...Trough the phone is 0 out of 5 stars... first 43 seconds you need to listen for pre recorded info about their opening hours etc (fair enough), then at 1 minute 34 seconds is disconnecting automatically... I am already after 15th attempt of contacting! It's very, very annoying...
October 2023 by andy cassidy
Website says open till 23.00 we got there at 20:55 and doors locked, there's a revised opening hours sign outside that states open till 21:00. As a result we couldn't get my stepdaughters boyfriends insulin. 21:00 should be 21:00 not 20:50
September 2023 by Sona Taylor
Calling at 20.15. No one is answering then they hang up. I've signed up for the text message service but I don't get them so I have to call to see if my meds are ready. That's hard when they don't bother answering the phone! What really gets me is that you can be in that pharmacy in person and there are at least 4 members of staff in there but no one acknowledges your existence sometimes for at least 5 minutes. The whole customer service experience is just rude. Manners cost nothing. Think about it
September 2023 by Faiza S
Quick and seamless service. Doctor sent through the prescription it was ready to collect soon after. Was in and out very quickly.
August 2023 by Debbie Taylor
Still waiting on prescription since yesterday. Supposed to send tex to notify it's ready. Tried ringing of course no answer. When your not well the last thing you need to do is waste time coming down to be told preacription not ready or on some occasions not even there yet
August 2023 by Blessing Gutsa
Pharmacy works haven't had reason to complain and the opening hours are really good
April 2023 by ahmed msk
The GP surgery has Poor staffing and particularily swtichboard and booking system
January 2023 by Ayse Acar
Incompetent staff who don't answer phone ever and do not dispense prescription if 1 item isn't in stock!
November 2022 by M W
Was rushed into hospital early in the morning as my airways were closing up. Air ambulance was on standby. After I was released from hospital my better half went to this pharmacy with a prescription. She has a broken ankle so couldn't drive. She called a taxi and when she got there the pharmacist made her cry by being so rude Infront of ppl. Bear in mind I was not long out of resus... AVOID LIKE THE PLAUGE.
November 2022 by George Tansley
A load of staff ever week we go there a problem they have no idea what doing the say are doctor not put it though full well know it has
November 2022 by Mo Ali
Worst pharmacy they gave me the wrong prescription, tried to call but they don't answer
November 2022 by John Phillips
Just like the surgery, atrocious service
November 2021 by Kathie Chis
I cannot say a bad word about this surgery as I have always been treated with politeness and respect from the receptionists, Doctors, nurses and medical team. Yes, I may be 25 mins on the phone waiting for a receptionist to answer, and maybe quite a wait to get an appointment with a Doctor but I also think that some of the comments on here are uncalled for. Why do they want to shoot the messenger?, If you want respect, then give respect to those who are doing a difficult job in trying to please every one. These are difficult times for us all and I for one have many health issues for the NHS to contend with, thankfully I am very grateful for all the help I receive from the staff at Wheatfield surgery who are doing a very stressful but worthwhile and difficult job.
November 2021 by Rosario DeAngelis (Ross)
Multiple surgery, with several doctors and chemist facilities too. But they are too slow and don't always show empathy towards customers. It is very busy and far too many people for size of practice.
