January 2024 by Hayati Oum banati
The service was very good and all staffs was very friendly.
January 2024 by Katerina Isaja
I was helped by Maariyah today. She was so lovely and It felt easy to speak with her as she helped me pick out a frame for my new glasses. I had a really good experience!
January 2024 by June
Very Professional , clean polite pleasant atmosphere .The Optician explained everything to me , thoroughly and methodically using computer images and diagrams .I felt safe and secure and I loved that the whole premises was spotlessly clean .All of the staff in the store couldn?t be more helpful .Worth 10 stars
January 2024 by Ray Smith
Staff are well versed in optometry , detail and thorough testing was carried out, all the expected tests plus additional as a result of family medical history, this level of service continued to looking at suitable frames with some exceptional advise on frame selection based on face size and shape.
December 2023 by sunil G
Yousuf and his staff were extremely friendly and helpful.
December 2023 by Shuyel Bari
Not impressed had to revisit after the appointment scheduler managed to double book.Absolutely disappointed.
December 2023 by Mickael Varela
Whenever walking into the store all staff are very welcoming and professional. No matter how busy, they take care to pay attention to all customers that walk through the door. Laura being very knowledgeable helped me with enquiries which in my mind where complicated but with her answering made it seem like anything and everything had a solution. Grateful for all staff at the Luton branch
December 2023 by c townley
They could do with more downstairs consultation rooms, also standing for pretests is awkward and caused pain no offers of help. Took over a hour from appointment time to finishing of eye test. Not many choices of frames especially in the lower price ranges. Staff were nice enough.
November 2023 by Carol Herd
Much better visit this time ..didn't have to wait too long to pick my new glasses up..person that served me was very nice and personable
November 2023 by Kevin Colclough
Great service, got my ears checked and hearing aids all in 1 day
November 2023 by Majedul Haque
Behaviour with the customer is not upto the standard. Today while paying bill she don?t know she needs to do before I tell her she started working and she forgot the refund. But when I asked her what is the price and u did you do, she said it?s written in the receipt. As if she cannot be asked. Very high volume of attitude she shown. Actually don?t know how to talk with customers may be. At the end when I said ok sorry, that girl was laughing. As if I did such a big wrong. My advice is to the authority is before recruiting someone her patience need to be tested.
October 2023 by Subin K Paul
I went to the Luton store for an eye test and I had a wonderful experience. All the staff were polite and easy to deal with. Everything went very smooth and fast. The optometrist answered all my queries and concerns patiently.
October 2023 by Elena Stoian
Excellent service! Polite and respectful staff with elderly people. Lots of checks and tests done. Really appreciated because you are existing. God bless you all from Luton Specsavers Luton.
October 2023 by Syed Ali
Really helpful staff. Very busy but we still received a personalised service for the whole team. The whole team was attentive and listened to our needs and gave advice accordingly.
October 2023 by hamzah tabani
Top notch service provided by a great team. Upon walking in i was greeted by managers Yousaf and Junaid who were both very kind and helpful in choosing a new pair of glasses.Then after a very short wait i was taken upstairs for an eye test carried out by optician Ansar. Ansar was very kind and did a thorough test to determine a new prescription. She went above and beyond to explain the changes in my prescription and how it would affect my sight.Overall I am very pleased with the service I received and will not visit any other specsavers branch in the future.Well done guys and gals, keep up the great service!
