January 2024 by Olivia
They have the best drinks ? I wish the queues weren?t so long though but it?s an airport! They have two at luton, one before departures and one after.
January 2024 by Sofia Pountney
Busy but efficient, line initially looks long but goes down pretty fast, you need to stay at the right side of the till to get the drinks as it?s very busy but overall ok.
December 2023 by Yo G
Nice coffee. Unfortunately plenty of people are sleeping in the shop (which leaves less space to sit). Uncomfortable.The opening hours on the Web page are wrong.
December 2023 by Klara
Delicious coffee and very nice service, advantage is that they accept cash.
November 2023 by Daria Ioana
i have the pret subscription which i pay £30 a month for. every time i get it i customise it to my liking? today as well as other days i was denied extra juice in my drink by the manager kasha since it?s not the ?procedure?. i?ve also asked for less ice and got the WHOLE drink filled with it. it tastes like flavoured water and even that is a stretch. there?s also a new guy on the till who?s attitude stinks, not only does he roll his eyes, speak under his breath but never says thank you or please, basic manners, however i never got his name. it doesn?t cost anything to be nice or polite, but it costs me £30 a month to have my drink thrown in the bin because it?s got no taste. sort it out?
November 2023 by Kali Bhavana
Way too costly, even for a simple hot drink - Green Tea ?????
October 2023 by Abby Kelly
Ramona provided us with the best service we have ever received, she's was so friendly and attentive. She was so lovely to us as a family and went above and beyond to make sure we were okay after missing our flight which was even more appreciated as we have a 4 month old. (she was happy to gave us some hot water to feed our baby too). She went above and beyond for us and the coffee was great!
October 2023 by Manuel ?Makku?
Exquisite food, really fresh, the salads and fruit are delicious. The staff in the shop in the arrivals area are really professional and friendly.
September 2023 by Tommy Altin
Coffe was not bad not the best I hadBut look at this the picture will explain
September 2023 by 204mikiC
Coffee although expensive wasn?t so bad but what made me write this review is their poor customer service. Grumpy, unfriendly staff who seem to hate being there, would certainly not visit next time I am at the airport.
August 2023 by Rob_Breeds
Just off a two hour flight from Prague, and in need of a British cup of tea before we went to find our car and drive home. Chose Pret as usually have a good reputation, and it wasn't busy at all, at about 4:50pm. Two staff members standing behind the counter, looking out but not making eye contact, or saying anything. We tried to catch their attention but nothing. In the end I asked "Are you open?". "Yes" was the curt reply. Ordered two teas. "Do you want milk?" - "Yes, please". The tea was made with milk so no time for the teabag to brew. You'd think these places would know this. Welcome back to the UK. Appalling customer service and tasteless tea. One of the staff members had been ticking away the minutes and had changed to go gome bang on 5pm.
August 2023 by Luca Wolfe Murray
The lady working here was one of the kindest people I've ever met. Thank you Laura!
August 2023 by Witold
Absolutely disgusting behaviour from the baristas. I?ve ordered my usual skinny warm flat white & got regular latte instead. After pointing that out they made my flat white using the same leftover regular milk they used for latte? when I asked to make my skinny warm flat white again, male barista with long hair started swinging milk jugs at me telling me which milk goes where ( really don?t care, I know what I saw ) & then female barista said she?ll make it again. After she made it she chucked my coffee at the counter without a word and walked away. Instead of being warm it was hot and I burned my mouth. Seriously, go somewhere else if you can.
August 2023 by Tensy M.
Great coffee and snacks. Ideal to meet with a friend ir I f you are in the go.The coffee is delicious, and the food is varied.The prices are competitive and the service I s fast.
August 2023 by Arya S Nair
The Customer service of Pret which is working in the ground floor of London luton Airport is very unpleasant and unsatisfactory. They are not even ready to customise the drinks. They are giving so much excuses. They don?t like people coming and ordering the items, especially the barista made drinks. Not even a single day, I felt bad experience from many employees in different days. Their customer satisfaction is absolutely Zero. That is the reason i am putting here the review. But the Pret which is working inside the Arrivals of the airport is very nice and they are dealing with the people in a nice behaviour.
