July 2023 by Daria S
The staff are so rude especially the manager, I had gotten a ring as a gift in which one of the gem stones wasn?t set properly and was moving. When I went in store it came out that when the ring was brought whoever rang it up put in the wrong ring name. The manager was so passive aggressive saying that it?s not moving and made it out to seem like I?m trying to somehow scam them with the ring. She offered no help at all I felt attacked and accused of something that wasn?t my fault in the first place. Never going back there again and in the future will be driving up to MK as the service and the girls there are incredible and understanding
July 2023 by Suzanne Edwards
Bought a pair of ear rings lovely
June 2023 by Carol Herd
Walked in to shop and was greeted straight away, I already knew what item I wanted to buy as a 21st Birthday present...saleslady was efficient and explained all the dog's n don'ts with the item. I did find her trying to push other items on to me but once I explained to her what it was for she backed off ..was quick and efficient though and I got a bargain as had 50% sale on!!
June 2023 by kimi racing
I have just purchased online the charms that I wanted to buy from this particular branch in luton.As the girl at the till ( long hair brunette, white ) firstly decided to acknowledge me while she was serving another lady before me ( of course nothing to complaint on this) but the problem was when after she told me I ll be with you shortly and finished to serve the lady then started serving another lady that in fact came after me.Not only disappointed about this but she didn't even stopped the woman from asking millions of questions while I was waiting and waiting for good 15 minutes in front of the till.As I went down on my lunch break on purpose to purchase 3 of the new arrivals charms but I wasn't served I have left disappointed and bought them online.Then we complain businesses shut down... with this type of customer service what can we expect?! Soon humans will be replaced by online shopping only.
June 2023 by Onecia Dennis (Truds)
They were the best 2 staff on duty (2 ladies)so kind,encouraging and had time for a chat that was all I needed that day my necklace also needed cleaning and it was done with no complaints thank you soooo so much I really appreciate your kindness and support ? she even put my necklace on for me ????????????????????????????????????
May 2023 by Almas florina
I been in the shop and waited for long no-one has even bothered to say anything, the stuff is so unprofessional, not even welcome and also the girls seen me no one bothered even to help me actuallyI wanted to buy and seams instead serve the costumers they busy with flirty ,I been to Pandora shops and this is first shop that is so unprofessional behaviour.... I left the shop as was not even busy but no one cares disappointed
May 2023 by Hawwa Zaman
We had a fantastic sales associate, April who helped a lot to find the perfect ring. Could not be happier with my purchase
May 2023 by Patricia Clarke
Your store assistant leanne very abrupt and thinks so much of herself telling me what I need do you have the cleaning solution and cloth only went in as one of the charms that I had bought had broken,they no longer have the charm I couldn't get the money put on a gift card and if I didn't get something of the same value I would lose money.
April 2023 by Bonnie Sutherland
Brilliant service! Went in with a snapped ring (had no idea the design was weak). 5-10 minutes later, they had honoured an exchange for me. One happy Pandora shopper :)
April 2023 by Susan Davies
Megan was very helpful at the Luton branch sorted my bracelet out for and put my new purchase on them
December 2022 by Bob Richards
We were just looking in the shop window and Charlotte from the Luton branch asked if we needed any help. My wife said she had seen a chain and earrings set online Charlotte found what she looking for and we purchased the set. Nothing was to much trouble for her. Charlotte even polished the chain my wife had on at the time. Thanks Pandora Luton especially Charlotte.
December 2022 by Steve Allen
The items can be a little bit pricey for what they are but you will always find something perfect for whoever you are buying for!The items are quality, the shop is pristine and very welcoming and the staff are always helpful.
December 2022 by allison wilkinson
Lovely staff so helpful
October 2022 by Ann Woodham
Young girl who was working was very helpful & lovely
August 2022 by Sue Blight
I visited the Luton Pandora store on 29 July, my experience was a very good one, sales assistant, April, was most helpful and attentive, and nothing was too much trouble for her. I came away with a lovely bracelet for my 70th birthday.... Thank you April
