December 2023 by Paige Gurney
Courtney was amazing in the Luton store. Unfortunately our situation couldn't be sorted from O2 themselves. But Courtney done all that she could in store. Upon having to call up O2 customer service, they were as useful as a chocolate teapot.
November 2023 by Martin Neale
Bought a new phone last monday. did not notice the receipt was not a VAT invoice.Tried calling mobile number of sales assistant and left a message. No reply. Tried ringing the stores land line, just rang out. Great sales service. Very poor after sales service
November 2023 by Reece Briggs
Very helpful staff
November 2023 by Pope M. A
You really should do a performance review of this branch, & fire some of the guys in the store as I bet it is under performing. They were sleeping right on their desk when i got there. The guy who attended to us started speaking on the phone to his friend /girl friend. After 10minutes told us system is down & I should come back the next day. I was so disgusted at their professionalism I left without a word.
October 2023 by Seif Douibi
O2 customer services is the worst over you can see in your lifeNot I the store is o2 them self
October 2023 by mr ghostin
Wouldn't recommend going to this 02 branch very unprofessional i shall be speaking to the area manager and headquarters regarding the disappointment received from this store
September 2023 by Shah Karim
I went for upgrade, but sales person was very rude he even didn't say hello or great. He was leaning in two chairs like sleeping. Service very low which I don't expect from 02.
August 2023 by Sapphire Rev
Total of 3 staff members working and I was waiting at the check out desk for 20 minutes before someone served me. All I wanted was to buy a charger but they decided to prioritise customers that were buying devices. It took the staff member 1 minute to scan and for me to pay for my item!!
August 2023 by Colin
Went into the store to upgrade my wife mobile to sim only. The team was very helpful and efficient in changing this for us. Excellent savings on sim only. Thankyou team.
August 2023 by Stephen Franzen
Good service, help with all queries.
August 2023 by P Armstrong
My experience with this store wasnt very good. I had a phone that needed fixing, they sent it off, they lost it and i had to wait a month for replacement, they messed me about, gave me a pre owned one. promised me a free months courtesy payment for their problem losing phone.That was 3 months ago and after multiple emails to the manager, ( you know who you are ). still no reply i am currently taking the matter further.And previously i visited the store to have my direct debit date changed, they told me they had done it TWICE .Guess what ? The date still hasn't changed 3 months later.I can't wait for my contract to be up so i can go elsewhere.Terrible service and communication, also lack of respect from management not replying to my emails.I wont be going back to this store as its no point.Will go elsewhere.
August 2023 by Onika Mpho Gadaffi
The only person I can recommend you all to Miss Angela Orsborne broker / manager on Forex trade investment, I didn't believe, until I started my first trade with the minimum investment of $1,000 with her company. Hopefully I got my first withdraw of $12,200 am overwhelmed with joy. Visit her company platform.
WhatsApp: +1 (706) 471-7461
Email:
[email protected]July 2023 by Hardik Sheth
I've been facing a problem with my o2 sim delivery and due to which i gave single star because even after visiting the o2 store my issue is not fixed and this feedback is generally for o2 as a company
June 2023 by ionut vasile
Sale advice ( Michelle & team ) went through the deals and showed me what offers i can get with what discount are available which was very informativ and great . In the end walked away with a phone and watch for all under £45 per month with discount which is what i wanted ?
June 2023 by ????? ?????????
Big thanks to the people who work in this shop, especially Jits! He helped me to solve one unusual problem really quickly and professionally!
