July 2025 by Elizabeth Walshe
Absolute brilliant experience today Jits was amazing and sorted out a new deal for me. Very quick polite and efficient
June 2025 by veeraraghava reddy vemula
I recently visited the O2 store at Luton Mall with my friend to get a mobile phone. During our visit, we had a disappointing experience with one of the staff members named Corey. Her attitude towards customers was unprofessional and unwelcoming.
Instead of assisting us patiently, she seemed irritated and dismissive from the start. What was even more upsetting was that we overheard her speaking to a colleague about us in a negative way, saying that we didn?t understand anything. This kind of behavior is completely unacceptable, especially in a customer service role.
If customers don?t understand something the first time, it?s the responsibility of the staff to explain it clearly?even if it takes two or three times. That?s what good customer service is all about.
We felt disrespected and uncomfortable during the entire process. A store like O2 should ensure that their staff treat every customer with courtesy and professionalism. Unfortunately, that was not the case with Corey.
I hope this feedback is taken seriously, as customer service should always be a priority.
May 2025 by Macku
Glad i?ve met Joseph at the store today. I?ve had quite a problem after my contract renewal but he sorted that out quick. He was very nice to us, made everything crystal clear, explained what?s what, made us aware of good deals on broadband, really helpful guy, he?s a top man in this store, thank you Joseph?
May 2025 by Vinay Nagaraju
Quick service and friendly staff.There was no waiting time. They also heard some of the latest phones on display
April 2025 by Hannah Nicholls
I had a great experience with this store and the gentleman that helped me was amazing. I can't remember his name but I did leave a review for him on the text message reviews.
I travelled quite a way to your store, as I'd drove half an hour to the stevenage store first, to do a switch on my phone. They refused to do this for me and said their wifi wasn't very good and I'd need to back my phone up myself first ( I have also left a Google review for them on how disappointing this was!) We drove a further 30 minutes to the luton store as we were there the day before, for my husband and were great. We arrived to your store and were welcomed straight away by the lovely gentleman who helped us. He was able to do the switch on my phone and he was able to transfer all my stuff from one phone to another. This unfortunately ran over the 6pm closing time of your store as the whats app wasn't playing ball. But he refused to give up or send me away without me having all my messages etc transfered and kept trying. He ended up working until 6.30pm ( half an hour over ) he didn't make an issue of this, he didn't rush us or make us feel bad for this. He was so attentive, patient and relaxed. He made me feel comfortable even though I was feeling awful that the store had closed and he was still working. I had such an amazing experience, and travelling to your store was worth it after the disappointment from the stevenage store ( which I will never return to) . If we have any issues, I would definitely return to your store. I hope this gentleman that helped us gets the recognition he deserves. Please show him this review and thank him for us once again. Great service ?
April 2025 by Renata Korcz
I recently bought a new samsung phone and i recieved a link to get the £20 samsung galaxy buds 3 pro. The link wasnt working so i went to o2 store and told them about it, a temporary manager armaan hussain was extremely helpful, he called the head office and explained everything as my english isnt great. He knew a lot about technology and was so supportive. I appreciate all the help.
March 2025 by Left Right
Got my new Phone last week, it?s perfect thanks to Nilufar she was so helpful transferring all my data over.
February 2025 by Arkadiusz Kruk
Helpfull place
February 2025 by klauds
The o2 store in Luton has very helpful staff. The manager at the store stayed with me 2h after the shop has closed as he helped me with a transfer of information from my old phone and onto my new phone; I did a phone swap. This unfortunately took several hours as my phone had lots of data on it. I am very grateful as I wouldnt be able to do this by myself. The manager was friendly, explained everything to me and dedicated his own time to help me. He was an angel!
February 2025 by ???? ???????
Excellent service and wonderful staff. Thank you to everyone.
January 2025 by Dawn Coyne
Excellent helpful friendly customer service and advice this morning regarding my contract.
Jan 2025, 2nd visit to this store, this time to purchase a new phone. I saw Safa again and excellent service was given. Everything was explained clearly to me about pricing etc. and nothing was too much trouble. Thank you!
July 2024 by Archie Douglas
Courtney ,
was very helpful replaced my phone and transferred all the information over. Very good service 10/10
July 2024 by ANDY STROWMAN
I spoke to Courtney on the phone from this shop and she was absolutely marvellous helping me over my contract . She deserves praise and a pay rise .
June 2024 by Inder_05z
They are unresponsible member in this store. Anyone is not response call is ring but not accept
May 2024 by MUHAMMAD AJMAL
Friendly ..Fast service.
