June 2025 by Shazia Mirza
I went to store so many times but my last visit couple of days ago was amazing their one of staff member his name was Ashrif he guide me on multi vitamins tablets very well , he was very nice person and very polite staff , Holland and barrett have lovely staff . I bought lots of tablets for my family and also recommended my family and friends. Thanks Ashrif ?
February 2025 by Jasmin Weitberg
I?m glad i can say that there haven?t been any negative incidents anymore.
The staff especially 2 women, welcome you, help you anytime & they?re really friendly.
The products & options are really nice especially when you want good quality products for your children.
I also like to buy gluten free options
December 2024 by Criticism Freak
Horrible female staff. Quick to defend when generally requesting for advice. They expect you to know and will play you in your face. I will recommend going to an outlet.
June 2024 by Shh H
I had called to reserve items for collection and Shree had made the process so easy She had kindly offered to contact the store for me and reserved the items for me to collect.
*Update* I had to call and reschedule the day I could collect my reserved items and was told by customer services that it would be okay and that they?ve notified the store.
I was quite embarrassed to find no reservations are kept in the store upon arriving to collect the items.
The lady at the cash register looked at me confused stating that reservations aren?t allowed. When I had explained the situation, she said they do not do reservations then her colleague at the cash register next to her then said that she was aware that the customer services had called for a reservation, but the manager of the store had said that they cannot hold items in store and reserve them for collection then told me she can get the manager of I?d like.
She said I can order online to click and collect in store but I?d explained that the items were out of stock online hence I had called to reserve the items. She then showed me that the items were available behind me I could get and purchase them. Thankfully the items were in stock but I was embarrassed at the situation and lack of communication with the customer service and store. As I was assured by the customer services *twice* on two separate occasions by two different people that the items were reserved for me to purchase then collect in store but upon arrival at the store I was told reservations are not allowed. I?m thankful that the items were available or else I?d have been both embarrassed and frustrated. Could the customer services please check the stores policy and provide the correct information to customers to prevent such situations from happening again.
March 2024 by David
Went in store today to get some milk free Easter eggs only to be told they are not doing them but focusing on Ramadan. This is absolutely disgusting, we are a Christian country gradually allowing others to impose their ways on us and the government and companies like yours let them.Will never go into your shop again as you are not catering for the majority of the population.
June 2023 by Miss Shanygne
Recently went in the store to buy vitamin e oil which was out of stock. Mimi was very helpful and went above and beyond to ensure I got the product I was looking for. The in store staff are very helpful when it comes to getting the products you need
May 2023 by saima subedar
Yes a reasonably tidy store looks clean as you shop. Good range of beauty products on display and staff always happy to help. Claudia your staff member is an asset to the company always polite and informative about the products you as a company market... top rating 4****
April 2023 by R A
I have suffered with eczema my whole life and working in a nursery for two years washing hands constantly has been a nightmare with my cracked bleeding fingers. I?ve tried plenty of remedies like Vaseline, Vapor rub and even steroid creams from the doctors and nothing has worked.A massive thank you to the stunning Shalina who recommended me the Balmonds intensive hand cream which worked wonders within two days!!!!! I absolutely cannot be more thankful. I will 100% be coming back for some more!
February 2023 by Asma Ali
The store needs to develop their customer service. The workers looked unhappy and moody. However, one lady called Shalina was helpful and made my experience better. She was smiley and approached me first. Her knowledge of the products was good and gave me me good recommendations.
February 2023 by Derrick J ?Dezza? Robinson
Here's an employee review.Working here was great, perfect infact, until it wasn't. An environment can quickly become toxic when the management are on a power trip. Distributing so much disrespect to their staff that the environment becomes too unhealthy, given the fact the concept of the company is health and wellness, I would've thought taking staffs mental health into account would've been their priority, however I can, talking from experience tell you that they definitely do not, choose your job wisely, take care of you.
February 2023 by Rujina Begum
Amazing service today by a lady called Shalina. She was very polite and definitely knew her stuff. She gave me all the knowledge about a product I enquired about in store, she was very well mannered and recommended me many beauty products which I couldn?t say no too. She also uses these skin products herself which was a bonus because they definitely work. Her skin was amazing! I will definitely be visiting this store again not only to shop in but also to visit this colleague again :)
January 2023 by Rahim Miah
Rating this a 5 star simply due to the outstanding customer service i had received, from the associate named Shalina (my apologies if miss-spelled). She had made my visit very worthwhile, by informing me of the best deals and offering knowledge on products that i was after. After experiencing many bad situations at this store, it?s really good to see new recruits like Shalina turning it around! Overall, a very good asset to the team, in my opinion, and will definitely be coming back to shop!
January 2023 by Halimaa Rahman
When I visited the Luton branch, a pretty young woman who I believe goes by the name of Shalina greeted me. I came in looking for whey protein and creatine. Shalina was able to guide me and make this visit simple and efficient. Her knowledge was impeccable. I am new to taking creatine and asked her about the product, she was able to provided me with information on dose and storage and then showed me the best product on the market!!! She is honestly the best, and she deserves recognition.Thank you shalina!
December 2022 by Nayem Noor
I?ve visited this store numerous times, the customers service has never been the best. They have recently had a new face a new colleague who I believe has recently been working in this store her name is Shalina/Salina. She is very bubbly and knows her stuff! She was great at recommending me the best products she also ensures I got the best deals as they were on 3 for 2 it?s nice being greeted and approached with a happy smile this colleague made sure my trip this time wasn?t my last one! I will definitely be back for more products :)
December 2022 by Waza28
Best place in Luton to buy vitamins and supplements. They even have vegan options. The lady is very polite and friendly.
