June 2023 by santo antony
High quality
April 2023 by Joseph Akintunji
Visited the shop for a Mother?s Day gift.
April 2023 by Juan Carlos
Nice place, nice staff. Needs more watches haha coloured dials please!
February 2023 by Andrea Singh
Very unhappy with the service today ! Bought bracelet last week , came in with the issue , assistant corrected the issue , I was not confident with the issue repeating again and wanted exchange he said can?t be done if there is no issue ?my receipt clearly says all ? all items can be returned for an exchange or refund within 30 days !!!
February 2023 by shahalam miah
Good point to buy jewellery and prices are reasonable
January 2023 by Christopher Sullivan
I had asked my wife about buying some rings ?, we went reasonably local, Luton, not the best to shop, but H.Samuel did the trick. Choice was good, service was excellent, price was also reasonable. Very pleased with outcome.
December 2022 by S. A
My son bought a watch for me from H Samuel at Luton store and they gave a voucher of £25 off when we spent £75Unfortunately I didn?t like the watch and asked my son to come with me and I would buy with my choice so we popped there today afternoon and asked to exchange the watch and asked about the voucher if we can use it with new purchase but the lady denied and said no and she takes the voucher Back with the watch and asked her if you returned this watch or either you exchange the watch you don?t be able to use the voucher??? But my question is if I use the voucher first and get £25 off with new purchase and then I return my previous item back to them then what they had an option to take the voucher??? Here I must mention that don?t show your honesty at these kind of spaces where nobody can understandSo disappointed today with that ladyI mostly go Milton Keynes Hsamuel but today?s was bad luck and had a bad experience in my destiny that we went in Luton store
December 2022 by peter brennan
very good service, couldnt have been more helpful
August 2022 by Lee Brimmer
Good service and prices
July 2022 by Albert Saul
The manageress was very friendly and helpful she told us she had worked for H. Samuel for 42yrs
July 2022 by Kim Reynders
New watch at nearly half price and amazing sales assistant ?
July 2022 by Radu Chirila
Excelent staff, cheap price, good job!
July 2022 by Alina Me
I saw this shop in the mall and told my fiance about it to get my engagement ring. Since then he has bought all my jewellery from there (around 2k) including my wedding ring which was very expensive and which i don't trust anymore and regret and want to return if it wasn't too late. They have just permanently lost me as a customer. Never again will i buy a thing from theirstore. For my first mother's day my partner went online and bought a £200 heart necklace which turned out to be the smallest pendant in the world and the thinnest chain in the world. I wanted to return it but he was getting offended and sensitive so i kept it and what a regret. After 3 days of wearing the necklace the chain snapped on its own. Thr pendant hole was too thin to put into a thicker chain so i went back to h samuel with my baby and told them the significance of the pendant and because it was in 30 days they exchanged it.. I had asked for a thicker chain but they gave me the same one. Ok. I thought. I won't use it till something special as its very breakable. My wedding trial comes along 2 months later and i went to try it on and the chain wouldnt even fit around my neck! He mentioned how ling a chain he needed to get for the old necklace after seeing it and the receipt and he said it was the same 18"size he replaced it with: obviously it wasn't!!!! The manager who dealt woth me on the exchange of the chain was there for when i took it back a second time for giving me the wrong size and refused to admit his mistake or care that it was his mistake and i was a good customer they had lost business with... He was rude : i remember him, what he looked like e etc but who said he didn't remember me, my baby who i carry on a sling so is memorable or me backstory about mothers day showing they either dont care about their customers or they are liars / d*** by trying to avoid the exchange of a cheap thin chain in return to keep a loyal customer.Byebye h samual. Wish i never paid that much money into your pockets.
June 2022 by Vanisha Patel
The staff are absolutely amazing at H.samuel luton, really helpful and friendly.We found the perfect rings for our wedding.
June 2022 by Svetlana Bognibov
Found a perfect ring ?Thanks ? a lot to Phil, great customer service
