October 2023 by Matt Brindley
Rude, unhelpful, got some dodgy bloke in a van to deliver my sofa, he told me it wouldn?t fit and charged me £100 in cash for the privilege.
August 2023 by Daniel Bonfield
Really knowledgeable staff. Just a bit slow to engage with the customers.
June 2023 by Tracey Barry
I bought my sofa here recently. The whole experience from start to finish was great. Samir helped me and really took his time with us. I would recommend to visit dfs and Samir. I want to thank you for the easy and fast experience
May 2023 by Eddie G
Fantastic selection of sofas to suit all budgets, ample parking and super friendly staff
February 2023 by Arif
Bought sofa recently. Was a clearance product and left in store floor until for delivery today which was odd.3rd party delivery of the store recommend him. I agreed price assume all good. He arrived and was frustrated as I helped him with a bad shoulder. Once sofa was in and he said it's complicated to fix and charge extra! This wasn't discussed before and charges. I want other people to be aware of this. I will report this to head office.
December 2022 by Nauman Javaid
I have bought a sofa from them , they have used sub standard materials in 2 months the stitching is coming off and the sofa is full of fluffs they are now trying to throw everything on us, I want to advise you please don?t buy stuff from them I am planning to send them a legal notice
December 2022 by Fatima Rashid
Just a bought a recliner sofa from this store and it was delivered broken. Still trying to contact customer service very long wait timesPoor service. Please stay away
October 2022 by zig zig
Avoid #DFS so poor quality, company attempt to be ?better the IK#A?. They lies about customer service and extra guarantee. They lies about quality. Now i struggle about 6 months. After last so-called repair it?s worse. So dysfunctional so disappointing. Worst case scenario in my life I ever experience.
October 2022 by Laviuta Mirela
Yesterday I visited the shop waiting and hoping to receive help regarding some sofas but instead I was ignored by everybody in the shop, only the receptionist(lady) gave me a nod, looked in my eyes and that was all.Very bad customer service and it seems that is the same with their branch in Watford.Disappointed and will not go back again.
October 2022 by Danila Alina
Not Even one star,very bad service,ordered a dining table and chairs,after 1 month and half still no table?.. saying that they come and I took day off and nobody comes?.so frustrating .
October 2022 by Nicole Rees
Very poor experience, attempted several times to go in to store and purchase new suites to be waiting long lengths upto 30/40 minutes after deciding to sit down with a sales rep and order so gave up and left (the staff were busy and did acknowledge you, however place is majorly understaffed) 4th time going back thought great quiet Tuesday evening, will finally get order placed but was met with a very rude and arrogant sales man which later discovered to be the store manager, unprofessional, unhelpful with assisting when questions were asked regarding alternative products, insinuating what I should do with my funds when I insisted on several occasions how I wished to purchased the sofa and kept being pushed for finance. Not what I would expect from a person who is a store manager, did not know how to speak to customers, very untidy in appearance, very disappointed to the fact I had to leave before placing the order due to pure shock of what I was experiencing.DFS I would question your decision with appointing this staff member as management.Future customers looking to purchase a sofa from DFS, save yourself the experience of visiting the Luton store and try an alternative DFS.
October 2022 by Sheila Campbell
Professional friendly, was left alone to browse, until i was ready to make a decision, which was great as had been to a different store an felt uncomfortable with staff hovering over me, not a dfs store, well impressed with 4 year interest free credit, an got exactly what i wanted, brilliant quick service
August 2022 by David Sha
It?s a huge DFS in Luton. Good thing is you can get a large selection of clearance things in this DFS. But there is not specific time for clearance. You have to look all the time.I been there for a coffee table, normal price is £3.50 I bought it for £200. I don?t have to wait 8 weeks, I took it straight way .
August 2022 by Mihaela Stan
Hi,I just wanted to let you know about my unpleasant experience with DFS.We bought a sofa together with an extra insurance in December 2020 . When we paid for the extra insurance they guarantee us that the sofa will be fixed within 6 weeks from our call or if the sofa can't be fixed this will be replaced.One of the switches broke down in May this year and we are still waiting for this to be fixed.....2months and a half waiting for a switch....I've complained to head office last week and call them numerous times and they are keep telling me that the manager from Luton store will give me a call to sort this as soon as possible but I've received no call until today or appointment for the engineer to come and fix the sofa.....I would not purchase from them in the future as they are not doing what they promise you in store when they are trying to sell you something.Basically besides the fact that such an expensive sofa brake in such a short period of time, we paid for the extra insurance for nothing, I have the feeling that they are having a laugh on us.....
June 2022 by Sam Bignell
Bought a lovely corner sofa to my liking and exact measurement, was assisted by the store manager who was excellentBit of a delay with the sofas but worth the wait!
