August 2025 by Zaleka Hussain
Really disappointed with the service from Connells (George Street, Luton). After viewing several properties with them, we finally found one we liked and made an offer. I was told I?d be contacted with an update ? but heard nothing back.
When I called to follow up (politely, and for the first time), I was met with a rude and dismissive response, which felt completely uncalled for. No communication at all after that.
We ended up going through another agent who treated us with much more professionalism and care. Based on my experience, I wouldn?t recommend Connells.
July 2025 by Wondering Traveller
The branch manager Marcus has been absolutely brilliant, very efficient and helpful. He took the time to understand my needs and has been working incredibly hard to try and get my property sold. I appreciate your efforts. Thank you.
April 2025 by Jade Shaw
Absolutely wasted my time.
I travelled from London today specifically for viewings booked by Naomi.
(Sophie/sophia) called 2 hours before the appointment requesting me to move to my slot because they had too many bookings.
She then tried to pressure me to make a decision to rent the property unseen on the phone.
I spent my entire train journey by being badgered by them to come at the end of the day instead, which wasn?t possible for me.
I tried to call the office number back who ended up not replying so essentially my booking was cancelled.
So unprofessional to confirm a slot and then not be able to do it at such short notice.
February 2025 by Joel Joy
Time wasters!!! Travelled all the way from london to view a property which already had a sale agreed on 2-3 days ago. Please don?t waste time with these guys.
November 2024 by Kyla Wilson
Krystian was very helpful during my flat hunting process. Responsive and professional.
October 2024 by Zaynab A
Sameera provided great customer service with finalising our deal and overall very helpful!
October 2024 by Bob
I have a recent experience with krystian celmierowski at Luton town centre branch, showing me properties for rent. Krystian is very professional and understanding. However I am still in the process of renting so can't share my whole experience but definitely a 5 stars for Krystian's professionalism and understanding. I am been calling him 2-3 times a day and sending him emails and he is always there to assist me. A true credit to represent the Connells.
Thanks for your ongoing support Krystian ?.
Nida Gul
September 2024 by Hamza Ghafoor
Was working with Krystian, and he was helpful and made the moving process rather efficient.
September 2024 by Teo
Takes too long to release deposit, if you don?t answer the call that it?s not scheduled or announced then you wait another 2 weeks.
September 2024 by Elsa Anna
Very disappointed,don?t get back after offers for sale properties,They want clients to take their own mortgage brokers if we don?t then they keep it in the market for ages.very unprofessional agents
September 2024 by Florinel Marin
Very bad experience with them .I was waiting them to release my deposit 2 months.
August 2024 by Kevin Olubunmi
I was dealing with Sameera, and although things didn't go our way, she was very helpful. If you can, try getting her to help when it comes to renting a property. Everyone else there who was helping me I found very useless. I didn't get my deposit back, despite it saying so on the contract, and I was left with no apartment or anything. I honestly wouldn't recommend Connells, but if you are to go ahead with them, ask for Sameera.
August 2024 by JOY ROBERT
I viewed a property with Krystian and he has aided me in every step of the process. Any issues I faced, he dedicated his time to make sure that my move in process was smooth. Krystian, Michael, James and Sameera offered the highest level of service to support me in finding my next home. I highly recommend Krystian and everyone else Connells.
July 2024 by Darek Fijalkowski
Professional service everything was sorted out quickli i recommend
July 2024 by Klaas Hendrik Kramer
Michael and Krystian from Connells Luton recently helped/got me secure a rental flat in Luton. They were excellent and efficient in guiding me through the entire process, providing answers to my questions and offering valuable advice.
