Book Stores in Luton, Bedfordshire

“I visited The Works store in The Mall (Arndale Centre), Luton, on the afternoon of 17th June 2025, looking for a wipeable colouring book I had seen online for my toddler. While browsing, I approached a member of staff named Tony, who was setting up a display.

Tony immediately paused what she was doing and gave me her full attention. I explained what I was looking for, and although the exact item wasn’t in stock, she went above and beyond to find me a similar product. After I mentioned that I was travelling with my toddler and needed something engaging for the journey, she kindly directed me to the travel pack section. She showed me the contents of the travel backpacks and also suggested other items that might be helpful.

Her service was exceptional — so much so that I left the store with more than I originally planned, and I was genuinely pleased with my purchases. Tony’s warmth, attentiveness, and product knowledge made my visit a really positive experience. It’s rare to find such dedicated staff these days, and it’s people like Tony who make you want to return to stores like this.

A big thank you and well done to Tony — her outstanding customer service deserves to be recognised and appreciated!”

“As British Heart Foundation charity shops go, this is a pretty decent one. The book selection (what I go for mostly) is a bit small, but you can generally find some novel or other to read. There are also generally quite a few cookbooks to be found. I've never looked very carefully through the clothing, but they do do their best to keep the store looking neat and tidy and 'un-second hand'. The staff is also very friendly here.”

“The A&E + Emergency Surgical ward did an amazing job of looking after me when I presented with pain and required emergency surgery on a cyst. So so thankful for the team for finding a solution very quickly.”

“It’s good to have affordable meal deal options available at the airport. The only thing I would suggest is to make it less complicated what products are part of each meal deal price range.”