“Despite the torrential stormy weather the guys and girls at Luton, coped with a disruptive customer calmly and fitted my new windscreen wipers quickly despite the atrocious conditions outside. [Note to management - Why do the staff not appear to have proper bad/wet weather clothing with hoods?]”
“I went into the shop having a wheel which wasn't tightened and adjusted properly. I was given free service! Everything is good now! Thank you so much for your time ?”