December 2023 by Justine Jane Rundle
KIND HELPFUL STAFF
June 2022 by Oscar W
Opening times are ridiculous
May 2022 by Mick Turney
Abysmal service considering all I want to do is arrange a meeting for a specific day.This is no reflection on the LB branch as I have yet to speak to anyone from there which is a shame as they have never let me down in over twenty five years as a loyal customer to them.The telephone and on line system is next to useless though.I wasted over an hour and a half attempting to get a conversation with a human being ,only to be told no appointments in area for three weeks which was no good for me.Not happy at all with a company I have always had confidence in.would I recommend to others ? After my experiences today ....NO
January 2022 by James Norris
Understaffed and dodgy ATM machines. Last experience was the ATM machine eating my card and therefore needing to be replaced. The one person working at the bank was unable to retrieve the card whilst doing other tasks
June 2021 by SilverBee 52
Not too busy at time of my mid-morning visit, two tills available, short wait, helpful and friendly cashier who dealt with my query quickly and efficiently, good social distancing in place.
October 2020 by Jamie Derbyshire
Banked commercially with Lloyds since 2004 used this branch locally since then & with lloyds personally all my life. Needed to get some ID & proofs verified. Nobody wanted to help, the irony being one was a Lloyds bank statement. Everyone was rude that I spoke to especially girl on deposit desk and seemed quite smug with it. Poor service, massive culture change there, will only use when I must. Lost their personal touch!
July 2019 by matt hawkins
Great service ,really went out of there way to help & sorted everything in 1 visit ð??
June 2019 by Pavan Sehgal
Overdraft fees is more than any cheap credit card company disgusting thiefâ??s
February 2019 by rose flack
Nice and helpful staff
December 2018 by Alex Broughton
Senior staff are clueless with regards to online customer service requests. I was requested to travel to the branch to confirm idenitiy, however the issue was with address change (thanks impersonal/impractical online banking services!).
September 2018 by Montana Black
I have been a customer of Lloyds Bank for 30 years and have recently left them due to a lack of support when you actually need it from your bank. I still have my Savings Account here however. Last week on raiding my piggy bank as advised by Martins Money before the £1 is taken out of circulation completely I went into Lloyds LB to change it. Apart from Paula who is ALWAYS very personable here and asks me how I am (and my Son who banks here) they were totally miserable. I accept I was cutting it fine and appeared with plastic money bags of change for cashing up at 16:25 but I always believe I give a customer first class service no matter whether its the beginning or end of the day. The lady had very long blonde hair and made me feel unwelcome and a total inconvenience. Pretty glad I have defected to Santander to be honest...
April 2018 by adrian ilari
Local staff are constrained by the Bank's arbitrary rules which completely ignore the customer. Now you can't pay in more than 10 bags of coin per day. Absolutely ridiculous and just means a second trip to the bank.
January 2018 by Sharon Norton-Marshall
I have been a customer of Lloyds Bank for 30 years and have recently left them due to a lack of support when you actually need it from your bank. I still have my Savings Account here however. Last week on raiding my piggy bank as advised by Martins Money before the £1 is taken out of circulation completely I went into Lloyds LB to change it. Apart from Paula who is ALWAYS very personable here and asks me how I am (and my Son who banks here) they were totally miserable. I accept I was cutting it fine and appeared with plastic money bags of change for cashing up at 16:25 but I always believe I give a customer first class service no matter whether its the beginning or end of the day. The lady had very long blonde hair and made me feel unwelcome and a total inconvenience. Pretty glad I have defected to Santander to be honest...
April 2017 by Linda Davage
Recently I left my cash point card in a NatWest ATM. 5 mins later when I realised, I went back to the Nat West branch but they were very unconcerned and told me to take a seat, someone would be with me. I sat panicking that my card might have been taken and was now being used as it is contactless. After 10 mins I was still waiting, so I left and went to my Lloyds branch in LB. They were friendly, helpful, efficient and considerate in dealing with my plight! The card was cancelled, they checked to see if it had been used and reassured me it hadn't. They explained my new card may take up to a week to arrive and what I should do if I needed cash in the meantime. My new card arrived only 2 days later! Just want to say thank you so much and I'm very happy I'm a Lloyds customer.
September 2015 by Mike Robinson
We went to this bank on Thursday 5.05pm,on 17/09/2015 and it the bank was not open. This is not acceptable, Google had it as open at 7.00pm.
What happend?
