January 2024 by malcolm tearle
Good service shop could do with a refit very tired
January 2024 by Harmony James
The manager of this shop needs sacking. I have seen her totally rude behaviour towards staff and customers all too often. She is what I can only call a bully. Only this morning she was telling off her pharmacy staff in front of a queue of customers. I could hear her from the other side of the shop! Normally the pharmacist and young lady dispenser are lovely. Praise to them only.
December 2023 by Duncan Fry
Funny old place. Needs doing up really. Great pharmacy, good stock of products. Also, may be used for click & collect.
December 2023 by Claire Hancott
Slow service and long queues. Staff non existent and rude.Shop extremely tired, looks uninviting with bars in the doors and windows and the shop generally a mess.Hopefully this will be the next place to close on our high street, it?s embarrassing!
December 2023 by Brad Holder
Staff are all lovely and really helpful here.From what used to be a brightly lit and welcoming feel as you entered has turned into walking through the doors to the feel that the place is uncared for and closing.Not a fault with the staff there but they appear to be neglected by their own head office with lack of support.Again, not the staffs fault, I was in store the other week when a teenage boy ran out the shop with a basket full of stolen items. Learning that isn't an isolated experience is very disappointing in Boots, that they feel it acceptable to allow their staff to operate like this and not provide support to their staff and customers for better security to be in store.
November 2023 by Megan Flynn
dont even try to call as they never pick up their phones
November 2023 by Marie Madeleine von Kienlin
RUDE! RUDE! RUDE!The Pharmacists on duty on 11th of November 23 at around 1pm were unacceptably rude. At no point was I impolite, loud or rude to THEM, also when they were. I needed a medication urgently that was currently short and was at several pharmacies (NOT boots, since I experienced similar rudeness there before) and told by there pharmacist, that boots would have it. They DID, but first they didn't want to even talk (?), saying my prescription was invalid, because it said token. I tried to explain that they could download the valid one online, but it took me forever to explain that (shouldn't they KNOW that anyway?) They were then already rude telling me I had to listen to them and so on.When they finally listened to what I explained they found out I was right. But then they would not give me the medication, because supposedly they couldn't, because of some "national rules", even though I inquired before and after and due to the nationwide shortage these rules did NOT apply. I have a disability and depend on this medication and the fact, that they had a bad day and made up some rules and were rude without end towards me and denied me the medication even though they were the only pharmacy in my area having it in stock is unacceptable. They had some internal argugoing on which was already loud when I came in, and after leaving me in a medical emergency they went on arguing loudly with each other.I wanted to file a complaint online, but the form takes forever. I don't know wherelse to complain with boots as this was horrible and had health complications for me as a result to not getting hold of my urgent medication.RUDE!DONT go there and get treated worse than a dog.Bring your business elsewhere.
November 2023 by Sandra Tyas
Not good. Couldn't find a cashier. No wonder people walk out without paying. Pharmacy absolutely disgraceful
October 2023 by Kamran Khan
Even a one star review is too high for this store. I booked a winter flu jab online a week in advance, on the day of the appointment they cancelled it and I was asked to rebook. I rebooked for a week later and they again cancelled the appointment on the day.Spoke to the customer services team and they were clueless. I could not get in contact with the store.
September 2023 by Diana King
Nearly all tills & medicine counter closed. Long queue for pharmacy & very long queue to pay at just 2 counters. I'd heard it was bad in there & saw for myself
August 2023 by Me here (Beltainscry)
Helpful staff who seem to know what you need even if you don't
August 2023 by Joseph Stonell
Meant to open at 8.30? it doesn?t still waiting outside now when it is 10 to 9 staff rude as well.
August 2023 by John Odell
Smaller store in our high street but still stocks a useful selection of items. It includes a pharmacy too. Good for impulse gifts.
July 2023 by Tom Barnes
Totally understaffed.if only they had staff on tills.must be soul destroying for the staff that work there.such a shame.
July 2023 by Grant McConnell
Typical boots with a slow pharmacy
