November 2023 by Becca Butterworth
Went to Bromham post office to tax my car, they said they didn?t know how to do it and I?d have to go else where or come back other day?went to Kempston and spoke with Poonam who was absolutely incredible and did it within 2 minutes. Thank you!
November 2023 by ajish george
Most stupid corn artist I see in life. The panjabi man there is arrogant and worst owner for postfoiice in world.
November 2023 by Emma Patrickson
I use this local post office because of the wonderful service I receive every time I visit. I wanted to mention a particular colleague called Poonam, who is so friendly and helpful with whatever assistance I need! This is with each and every visit too! A huge thank you to her and what a credit to your company.
October 2023 by Ritika Sharma
Amazing customer service. Staff are very friendly and nothing is ever too much for them.You can find everything in one amazing post office. Highly recommended as staff are very welcoming and kind.They also have a great Indian selection of food!
October 2023 by Livvie
Although the post office can get very busy at times, the staff handle the rush efficiently to get everyone served in time. This is my go-to for posting items, collecting items and exchanging currencies and I?ve always been very pleased with the hard working ladies that always serve you with a smile!
October 2023 by Andrew Kettle (AndrewUK)
The manager is rude as stated but other users. After having passport photos done by the manager they were refused by the lady at the counter. He tried to make me pay again even though it was his fault! Never enough staff on duty and regularly queueing out of the door! Always trying to upsell products like currency, broadband and other services when you only want to go in and post a letter, you don't want to have other products pushed upon you. Maybe if they just did the job they were supposed to be doing the queues would be a lot shorter. I understand they need to make extra revenue from selling other items, but surely the service should come first. As this is the only post office in Kempston, it really could do with some improvements. There is no disabled parking.
October 2023 by Aurora Chen
I went to post my old passport to Home Office for renewal on St Johns Street in Kempston. Pooram was extremely helpful and professional. Everything was done within 5 minutes. I am very happy for the service she provided. Thank you.
October 2023 by Colin Parker
Come in here regularly to post my mail which can be anything up to 20 items at a time. The staff are always efficient and polite and make it a pleasure coming here especially when dealing with Nazia and Poonam.
October 2023 by Natasha Bawa
Amazing staff very friendly! Also as my local bank has closed I can now deposit and withdraw money from this post office which is very handy!
July 2023 by Joanne Champkin-Gibbs
Unfortunately we have received very poor service today at Kempston Post Office. My daughter paid to have some documentation certified. The man serving us is I think the owner / manager. He missed one of the documents which meant we had to go back to have it signed. This alone is annoying and inconvenient. However while we were there my daughter had a digital photo take for passport renewal. She was asked to pay £12 without being shown the photo beforehand. The photo is a terrible likeness but he refused to take another or even return her money. She will not use this photo so it is money wasted. When it was pointed out that he had not shown the photo before payment he was extremely rude. I will never use this branch again and would definitely not recommend to others. The post office at the Springfield centre is far superior and staff more friendly and helpful.
May 2023 by Zoe Allen
There really is no reason for rudeness and a bad attitude each & every time from the post office clerk (female) who is mentioned throughout the negative reviews listed! Her Customer Service skills are terrible and so are her manners.
March 2023 by Jaz Kaur
Went for photos for my provisional license, the young lady working the post office (assumingly the daughter) extremely rude and unpleasant to deal with. No way to speak to customers or people in general. Really unhappy with the service received. However the gentlemen at the tills super friendly and helpful, wish he could have made up for her attitude.
February 2023 by Ethalon
Used Amazon Hub service, had a poor experience the last time I come in here so try my hardest to allocate items to Coop next door, unfortunately the only available location was here.Girl behind the counter didn?t greet me, just blankly stared at me until I said hello. Was properly snappy.It?s sad to think that a company like Amazon put people like this at the front of their sales, their location should be removed instantly.
February 2023 by Amalraj Pillai
Very bad experience because I lost my DPD parcel due the carelessness, didn't move my parcel to the collection point, therefore causing the parcel to be returned to IKEA, which is where I purchased the item.
January 2023 by Claire Anderson
One star is being generousDeliberately charging people an additional £12 for passport photos on top of the digital check and send fee of £16 which is supposed to include the cost of photos. Happened to both my daughter and myself. When challenged he tries to say that we didn?t ask for the right thing and it was our fault! He knows exactly what he is doing. Very rude and dishonest!
