November 2023 by Ray Looney
Sadly not a great experience at all.I visited earlier in the week walking into an empty restaurant.The first things that I noticed was the only staff member on, as I tried to locate her a few times but gave up.This was due to the lukewarm food or even lack of it at the hot food buffet area.I promise you the beans were not replace in the 60 minutes I was there..... My first visit to the buffet was to pick between the only 2 sausages left, the 2 pieces of burnt bacon, the tomatoes which were curling over they had been left for so long, the scrambled egg which were turning right in front of my eyes and of course the barely warm mushrooms.Everything else was very good, continental, croissants, cakes, teas coffees etc.... I have seen this at many Brewers fares over the years, and I get it in a way....... Just serve fresh...... No waste and everyone's happy.Never again!
November 2023 by Matthew Lakeman
Was a very busy night and can see the 3 members of our front staff run off their feet! Fair play and bless them all as they stood up to challenge and knocked it out the park! Was stood in que for drink and spoke to other quests and we all agree fantastic service! Gabi Katie and siobhan deserve a massive well done because even tho member of staff rang in sick they pulled together and made it work! Think they need more support from higher in this company as they do more than their pay grade and don?t think they get enough support compliments or thanks ! If it wasn?t for these members of staff this place wouldn?t run as well as it does! ! Also fair play to chefs bck of house as my burger other day was lovely!respect to you guys love from m&j
October 2023 by Dan Odg
Honestly this place is the worst place I have been to for a while.Went here for a family birthday meal. When we arrived we had to wait to be seated as there was a sign that stated this, however the place was near enough empty and no one came forward to seat us. So I had to go to the bar to inform the person there to come and assist.Eventually we got seated. Here you have to go to the till to order food and drinks which is fine. We went up and ordered food then waited about 30 mins for our food to come out.So our nan got fish pie with peas. The fish pie wasn't cooked and the peas were never to be seen. Presentation was terrible. Looked horrible so we changed this for another dish. Nan ended up eating on her own as the food took so long to reorder.I had steak and so did my wife. The steaks were mixed up and although it was meant to come with onion rings, both dinners had none. We asked for these and they brought them out. The chips were cold.Another one of our meals was the chicken and rib combo. However the chicken and ribs were cold.On two of our other dinners the steaks were also mixed up and the onion rings absent again.Although we were a big table, some of us got our food first and the others waited for about another 10 mins which wasn't good considering there was not really anyone else around in the restaurant.At the end I complained. During the complaint the member of staff at the bar (the manager) wanted to go and get the other waitress as there were people at the front door waiting to be seated. She left the bar, opened the kitchen door and shouted the girls name and said get your arse out here. Great way of talking to your member of staff and customer service skills!We did raise our complaints and she gave us a full refund however we felt that it had ruined our family birthday evening.So to anyone who is thinking of going here, I really wouldn't bother. There is no coordination within the restaurant and with the orders being wrong etc, I felt that the staff there really couldn't care less. It was atrocious.
October 2023 by ChrisandCrystal
My work team and I came for a Thursday evening meal which was my first experience here and sadly I nor the rest of my team I dare say, will be returning. 7 of us ordered all at the same time and we waited 1 hour for the food to arrive. 2 meals were missing half the food that was stated on the menu. We had to prompt the wait staff several times for the missing items. One member of the team requested a full refund on their meal based on the fact the sauce it was meant to be smothered in, was non existent. When I asked a girl why the service had been so poor she said the kitchen had an influx of orders (Thursday at 7pm). I hate to see what dinner service is like on a Friday or Saturday night. Food was just about passable with the Coleslaw smelling and tasting off. Just a really poor experience all round.
October 2023 by John Day
From travelling around the country with work and staying in Premier Inns a fair bit, I'd have to say this wasn't a good experience the food seemed to take a long time to arrive with a lot of the basics unavailable on the menu.The majority of the staff seems disinterested for a couple of enthusiastic employees trying their best to keep things moving and flowing smoothly
September 2023 by Karolina Rajkowska
Horrible place please avoid. Week day, Tuesday, waiting time for a meal 55 minutes, one meal come 20mins before others, by the time my family got their food my one was cold. Poor service and good ish food ! Please avoid !
September 2023 by Antoine K
service by Dan was great, the food came really quickly and he got our sauces right after aswell, and the food cooked by Rhys was amazing! The smothered chicken was cooked perfectly and the chips were nice and crispy. 5 stars!
September 2023 by Mike S
Friendly and very helpful staff. Very patient and understanding. Alison was very informative and knowledgeable about the menu. She pointed out the most cost effective choices. This is so important to us as we are pensioners. The tables were clean and well spaced out. The front of house two staff, Alison and Katie, were very busy looking after everyone in the restaurant and extremely efficient. The air conditioning was extremely welcome as it was 30 degrees outside. So we were very comfortable. Many thanks
September 2023 by Joanne L
We popped in after going to Thorpe park for the day, just to have a quick meal. What a fantastic surprise the carvery was amazing and fresh the beef had so much taste. The chef Ash Cooke?s a fabulous tasty meal, My boys had the fish and chips they wolfed it down and said it was the best fish they had ever tasted, I thought it looked like a whale how big it was LOL. My son has a peanut allergy and Jenna from front of house was so helpful and professional. We will definitely be coming over again soon. Thank you from the Lee family Northants xxx
September 2023 by sarahcopperwheat
Great service and great food , special thanks to Alison and Katie for making my parents lunch enjoyable. Thanks again xx
September 2023 by Y7209MPrichardc
We stopped off here while travelling back from a weekend away. While they were clearly suffering staff shortages, the staff who were there did a great job. We went for the carvery option. A big shout for Ash and Rhys for serving us a delicious roast dinner with all the trimmings.
September 2023 by Curiosity60305186329
Excellent waitress service from Jenna and chef Sahill. Downside.. Lots of empty plates and glasses on outside tables, rubbish on floor. Music in restaurant too loud!
September 2023 by Sean Killen
Went tonight for dinner. Ordered various meals. Told me to start they couldn't add a cheese slice to a children's burger as it wasn't on the till. Finally after a conversation they were actually able to ask the kitchen. Bought out the wrong starters. One starter came out with 2 slices of stale white bread instead of a brown bloomer. Mains were not too bad.
September 2023 by Wes Marsh
Breakfast no issues, just help yourself, dinner ahhh nope. One person serving at the bar, made to feel like an inconvenience being a group of 8, just order takers. First night one of us got pudding before mains, one didn?t get his pudding at all. 2nd night same issues, 2 of us left without our full order served. Final night all 8 puddings ? the tickets had been lost ? errrrr how , on same bill as the rest of the meal. Just no job satisfaction or interest, no engagement with customers?. There job seemed like a chore to them. Thanks to member of team who took our photos anyway
August 2023 by John_and_Daria
I think the title says in all. My wife and I were there for lunch and were served by Adison and Betts both of whom could not have been nore helpful. We had the chicken & ribs combo and rump steak washed down with Vistamar Matinal Merlot. All of which was a most enjoyable experience.
