February 2024 by Danielle B
Staff were rude. Spoke in their own language which is not a problem but it is when they are being disrespectful about customers in the queue. The young girl who served me didn't realise I understood everything she said. Won't be using them again. No matter how desperate iam to collect and pay for medicine.
February 2024 by Agnieszka Makowska
Long time waiting for prescription.
February 2024 by Lorraine Saunders
The staff here are very friendly and helpful and the pharmacist is great, however the space has now become too small for the amount of customers they have and it often takes a long time for them to find your prescription among the many they have prepared as organisation is lacking. You can literally just step inside the door and that's where you have to wait as the rest of the pharmacy (where you could once walk and browse) is now needed to store prescriptions and stock.
October 2023 by MadCatLadyShirl
All the staff, new and existing are polite. They are inundated with thousands of new patients due to pharmacies in the area closing. They have always given me an excellent service
October 2023 by Jane Victoria Jonas
Absolutely amazing service ?? the gentleman In pharmacy was really helpful and very knowledgeable. Thank you for your service
September 2023 by Sulakshi Devage
I was not well and had to send a friend to collect my prescriptions.The lady who served only gave my medicine and was very rude. My friend then went again and said there is prescriptions which are ready for my children and partner too. I spoke to her in the phone and she goes you collected them last week etc, and don?t come without a text message etc. I told her I have the text messages and the GP Clark said it was sent in to the Pharmacy on the 6th Sep.Another Asian lady who works in the Pharmacy tried to help and this lady told her to kind her own business and was rude to her as well.Then after looking again she found all the medicine and gave to my friend.Very rude and bad customer service. This was a great Pharmacy but have lost its service in the last few months. I will have to change due this bad experience.
September 2023 by Marcus Davis
Managed to get my prescription here in a pinch (same day, and I don't usually get it here), highly recommended! Excellent service!
September 2023 by Ms T x
Gone down hill over the last year.Long waits to be served, never pick up the phone and rude staff
August 2023 by Dimitrios Chatzopoulos
Very professional service, the pharmacist refused to give the prescribed medicine as he said its not the correct dose for a child, which turned out to be correct. Thankful to them for doing their job properly and for protecting my child from an overdose.Excellent communication over the phone as well.
April 2023 by Antony Mead
Tried contacting them about something i needed done urgently and was ringing nearly constantly for over 8hours yesterday, my partner even emailed them and still nothing, I have continued to call them this morning but they just won't answer the phone.
April 2023 by Paul Cooper
The time between a prescription being sent to the pharmacy and you getting a txt to say it is ready for you is very quick indeed.I also needed to speak to the pharmacist while I was there, and he was extremely helpful. I would recommend anyone in the area to use this pharmacy.
February 2023 by Lidia Temunovic
Pharmacist and the two Asian lady brilliant, but the white british lady is racist and very disrespectful. We are never going to spend our money in that pharmacy again. Next to the tilt they have on display some 20p lollipops. My little boy asked me if he can have one, he wanted to take one out ( while I was standing next to him ) and the lady told him to not touch it. I just said to him to take it out and we going to pay for it now. The lady's collauge brought the medication what we were waiting for and I am about to pay (lollipop next to the medication) and then she rudely comments "make sure she pays for the lollipop". I mean how can a pharmacy keep a person like this to work for them, to work with people? I asked to speak with the manager or whoever is above her. The pharmacist apologied for THE LADY'S behaviour and the lady was trying to argue and explain why she disrespected me and my child. The lady clearly had race issues and I hope the management will take this complaint seriously.
December 2022 by Grace Obeng
Gave my medication without my consent to a family member that I don?t speak I felt really disrespected
October 2022 by Alan Benjamin
Always very friendly , helpful and very prompt with repeat prescriptions. Could not fault any of the staff. Very glad they are my local pharmacy!
October 2022 by M W
I have never used a pharmacy as brilliant as Houghton Regis pharmacy. And I mean NEVER. So kind thoughtful and they really put themselves out to help others.
