October 2023 by James Hollister
I very rarely leave reviews whether positive (unless exceptionally good), or negative (unless really bad), and this is one of those occasions where it was a particularly poor experience that others should be aware of.First, customer service: unfriendly and unhelpful staff at the desk from the get go, which pushes you in the direction of the self-ordering screens.Lots of (other) already disgruntled customers ahead of us; I wasn?t sure why until we were also waiting over 20 minutes for our order (in a fast food restaurant). Perhaps they also wanted water and BBQ sauce, neither of which were available/in stock.On looking for a table, not a single free table had been cleaned, and when someone was sent out to clean the tables they just brought a cloth to wipe them down; no sanitizer spray used, so basically just wiped all the dirt and grime from the previous tables all over the next ones.Having waited 21 minutes, you would imagine that the food would be fresh and piping hot. Not the case. Burger tasted fine, but was luke warm. Fries ok, but I?ve never paid so much such for a tiny portion of fries, even at a fine-dining restaurant. Absurd.Plenty of staff on shift, though no one really seemed to be managing the restaurant and they all came across a bit despondent.
September 2023 by Krystian Saxo
Absolute zero! £6.25 for such a thing? It's a joke. Service 0*, they're moving like on holiday, barely. It's not even about this place, it's everywhere. Cup of tea is bigger than them so called
September 2023 by Alia Britton
None of the kiosks were working and no tills were open. After having to ask them to open a till (they were really slow about this), we waited 40 minutes to receive our food. It was not worth the wait; the outer coating of my patty wasn?t crispy at all, the chips weren?t warm, the coke tasted ridiculously diluted and was not cold. On top of that, tables were dirty and staff seemed completely unbothered.
September 2023 by Kevin Goodburn
Discusting, over an hour waited and ended up with a refund along with about 20 other customers. Totally understaffed and under pressure to reduce hours.. Sadly at the expense of any service. To add salt in the wound, 1 member of staff started randomly serving the customers who shouted the loudest, litterally passing them whatever food was on the pass.. Just awful.
September 2023 by Syed Aqdas
Served by an employee named Zulaikah. It was a very unpleasant and rude service.Burger King should train their employees so they can deliver better service. Surprisingly this branch already have really bad reputation. Not going back there
August 2023 by Adam pritchard
We spent £55 on a food order for half it to be wrong. No sauces on the burgers, missed drink off kids meal. Then to be questioned about the drink, disgusting customer service and spoiled an otherwise enjoyable day. Can highly recommend never stopping here! Use KFC!!
August 2023 by Bobby West
The concept of fast food never made it to this burger king restaurant. I could have sat down in a fancy restaurant and ordered 2 courses by the time our order came through.That should be no reflection on the two poor staff having to deal with the orders, how they can justify such understaffing at a motorway services at 6pm on a Friday is baffling.These two clearly also had no time to then go around and tidy up after the customers who don't want to use the bin, leaving much of the area very unclean.
August 2023 by Paul Walker
Out of all the tables, there was only 2 clean tables that wasnt full of rubbish, or extremely unclean. Even the counter to where the staff are putting food out on yo, had no sauces, no salt, when asked we got them thrown at us. Awful manger, awful staff, only person doing there job was the person cooking as the food was the only good bit. Wouldn't recommend this place at all, avoid, the KFC next to it is clean and tidy can't comment on there food. Do not use. Bad burger King. We even witnessed a customer clean there own table before sitting down with there family.
August 2023 by Lucy Molloy
Absolutely filthy! Floor spills not cleaned up, bins overflowing. If I?d have spotted them sooner wouldn?t have eaten there. Waited 20 minutes to be served to receive warm and flat soft drinks and mediocre food for a scandalous price! Complained and was told ice machine not working! Then put a sign up and let people know! No replacement, alternative or refund offered. Not acceptable! Waste of £60! ?
July 2023 by Leon Milliken
Very poor. Place was packed and there clearly wasn't enough staff available. It took nearly an hour for us to get our food.
July 2023 by C A
Stopped in on a Saturday night at about 8:30 and it was really quiet - probably because of the reviews! A bit shocked at the prices (almost £7 for a bacon double cheeseburger with no drink or fries!) but we don't go to BK's usually so have no reference for comparison. Food came fairly quickly as it was so quiet. Service was fairly efficient but couldn't summon a smile even when we thanked him. The food was exceptionally greasy - there was a puddle of grease in the burger wrapper and it just poured out when you took a bite - and barely warm. I don't understand why the burger wasn't hot when it was supposedly just made - I think they must have a stack of cooked patty's somewhere waiting to go in buns and haven't bothered to keep them warm. It was edible but certainly not worth the money and I wouldn't buy food from here again. Disappointing.
July 2023 by Sue Mee
I have never made a bad review before. But I feel I must regarding the burger King on Toddington service station, the place was dirty, there was rubbish on most of the tables, the bins were overflowing and rubbish on the floor, there was a drink that was spilt all over one of the tables and all over the floor. It took at least half an hour for someone to empty the bins, but still left the rubbish on the floor, they eventually wiped the liquid off the floor and when we eventually left, the tables were still full rubbish and dirty, it was disgusting and none of the staff showed any signs of concern about the conditions, and to top it off the food was like warm.
July 2023 by Ian Johnson
Burger surprisingly tasty but the coffee was just hot brown water. Disinterested staff and grim surroundings. Too tired and hungry to go anywhere better.
June 2023 by Carter Ed
These services in general are bad. Any place you go the people who work there are not bothered about anything. This place most of the times is closed in the mornings or serves you food from last night ?? (jokes. But tastes like it)
June 2023 by Emily Kapllani
Came in early Sunday morning on the way up north. The restaurant was fairly empty. We ordered on the self-serve kiosks and headed over to the collection area. After 15 mins we finally received our order (I was almost about to go and approach someone as it was taking so long).The breakfast item we?d got read really good and looked relatively decent, was was honestly TASTELESS. The egg was watery, the bun was stale and dry. The only half decent thing was the bacon. For £17 for two meals and some hash browns, it was pretty disappointing, and we won?t be stopping here again on our next journey.
