December 2023 by Sam Bell
Good selection of books and found what I was looking for. Customer service was handled quite unusually though.I had entered after I just came from the gym adjacent so was wearing my cap amongst other gym attire and my gym water bottle. Staff were following me around and sneaking off out back to look at me through the cameras which I can understood given the cap.However, as a tip, perhaps don?t tell your staff over the radio to keep an eye on me at full volume as well as having multiple staff staring at me whilst I?m at the till as it made me feel uncomfortable. As I observed all of this, they could?ve been much more subtle.
October 2023 by Nik ster.r
Rude employee suspects us of being up to something for being in a group of 6
October 2023 by Nikolas Lysik
Rude employee suspects us of being up to something for being in a group of 6
August 2023 by codswop
A good selection of products but be aware you will find most items cheaper online
June 2023 by Norma Wall
Have a very good selection of birthday cards etcReally beautiful and varied. They are a bit pricey but worth the money.
May 2023 by Paul Clubley
Went for pen refills. Found them on the lower ground floor. Very few people. Easy purchase. Excellent for stationery items. Huge choice.?
April 2023 by stuart roberts
Great shop , always clean and great staff
December 2022 by Alison Quaile
Called in to buy some books as I wanted to shop in town. Had researched the deal on the WH Smith website so knew the online price. Tried to charge me £10 more at till. When I questioned this I was told rudely (and very patronisingly) to ?buy them online then! It will probably cost you more in delivery!?. So much for supporting the high street - I have ordered them from W H Smith online. Very disappointed with the customer service here.
October 2022 by John Ford
Need to train there staff in people skills.
August 2022 by SNAFUferret
Unjustifyably ludicrously expensive on stationery. WHS 10 C4 white self seal envelopes £4.99. Same product in Wilko £1.15 ! A shop for people with more money than sense. A browse of their prices is definitely good for a laugh.
July 2022 by Dom
The Manager was extremely rude., worse treatment I have ever received.
June 2022 by Masayo
The Manager was extremely rude., worse treatment I have ever received.
May 2022 by Marko Mircea
Excellent as always! One of the shops that used to make Bedford lively. One of the few standing and wish them many years ahead!Polite staff and you can find some rare things, pencil leads for example and other stuff.Recommended 10/10
May 2022 by Internet Person
Staff was rude and abrupt when I asked for help
July 2021 by Philip Hughes
This is a very large WHSmith, so stocks more than some others. Has two floors. Downstairs has an entrance from the shopping mall, upstairs from the street. The upstairs has a small M&S food bit, for stuff like sandwiches, salads and drinks.
