December 2023 by Mrs SE Miss
Terrible service, poor customer service. Attitude from staff owful. Approach is like they do not want any customers to go to bank. I'm switching to better banking. Very poor service. Please avoid if you can. Don't deserve one star also.
November 2023 by Imran Hussain
The manager publicly makes fun of other employees when they make a mistake and doesn't bother to help with the employees when they need help on work
October 2023 by Noel Keys
went to there branch to update my account and staff was helpful.
September 2023 by Rebecca Crosbie
Needed an appointment at the bank very last minute and they managed to squeeze me in at the end of their day. All staff were very friendly and knowledgeable. Special thanks to the manager for fitting us in and to Joanne who saw us for the appointment and went above and beyond yesterday and even stayed late for me. Would recommend this branch to everyone
August 2023 by Henrieta Olutoyin Bello-Ayoola
Great bank
July 2023 by James Ford
Very poor service from the branch. Account closed now Avoid
December 2022 by Dave Roman
This is the worst branch of the worst bank in the country. Sonya needs some serious retraining and a major attitude adjustment. Account closed
November 2022 by Amy J
Went to close an account only to be told the manager had left and there was noone with the authority to unblock my account and action my request even though I had the necessary documentation!! Why stay open if you can't delegate responsibility to someone else to step in. I was asked to return another day which is really bad customer service and inconvenient. Hence why I am taking my business elsewhere.
November 2022 by Amy Jdali
Went to close an account only to be told the manager had left and there was noone with the authority to unblock my account and action my request even though I had the necessary documentation!! Why stay open if you can't delegate responsibility to someone else to step in. I was asked to return another day which is really bad customer service and inconvenient. Hence why I am taking my business elsewhere.
January 2022 by CuteTimster
Nice bank
July 2021 by Tim M
Nice bank
July 2021 by Christine Chenery
Open and clean
July 2020 by gosia wietchy
Terrible service! I wanted help with the transaction. The staff treated me very ignorantly. I was left alone with my problem at their desk with a telephone. Two customer services, and none of them could help. It wasn't a busy day at the bank, customer service had time to help, but I was ignored! There is no professional customer service
July 2020 by grumpy oldgit
Came in to branch to open a new account as advised on their website. Only to be told you need an appointment. Needless to say we have gone to another bank. You have lost a lifetime customer TSB
July 2020 by Barbara Dainton
I have always found them very helpful and polite. They have always helped with my questions and done the best to answer them.
