March 2024 by Ren R
Poor customer serviceI had appointments cancelled many times and even if you have got appointment you wait there for ages before you are attended to. The one time I turned up 10 minutes late I was told you missed the appointment. Stephen hinds who thinks he owns the place needs to have some customer service lessons ?. Had to change the rating to one star following another experience. I had my daughter's eyetest and paid £20 extra for the antiglare coating and a collection appointment for the following week. When I went o collect the glasses I was told we never paid for it and they blocked the transaction. On checking their records they realised it was their mistake but never bothered to let us know before we we went to collect it. A week later I was contacted again to collect the item. No compensation or apology for the inconvenience caused and the travel due to their negligence. Absolutely poor customer service at Bedford Harpur Centre specsavers
March 2024 by Graham Bird
First class service thanks for your help regarding my cataract problems.
February 2024 by Nyarai Sigauke
Exceptional service
February 2024 by co ekund
Prompt attention, no delays, will book with them again.
February 2024 by Pietro Di Petta
Very happy with my new glasses, they look great, were reasonably priced and I didn't have to wait too long for them to be ready. Thank you Specsavers Bedford!
February 2024 by Dale Cooper
Excellent service, from all staff, thorough examination and optician made a referral to Moorefields for my eye condition on the Saturday and Moorefields saw me Monday.
February 2024 by Mandie Jay
Excellent service from opticians
February 2024 by Manjit jakku
Wouldn't use them again, rude staff and I would forget appointments and they refused to send me reminders, Under Equalities Act 2010 this is illegal. Management didn't get it and made me feel like I was in the wrong. Avoid if your disabled there are much nicer places to go in Bedford. The one I complained about was the Manager. Was glad to come off their books. So many other places treat you better.RESPONSE to YOUR REQUEST, : no thanks I would rather go blind than step back into your shop, you made me feel like a leiper, I cried when I got home. Mr Bunker by Lidlas provide a much sensitive service to my CPTSD. I was very unwell then and barely getting out of bed, your staff were disgusting ? you don't treat people like that, Depression is bloody hard at the best of times. So if anyone has Depression I recommend Alan Bunker, staff there are amazing and so helpful. I got ill again recently and it took me 4 month's to collect my glasses, they were brilliant!! They were happy to send reminder text messages and even called with sensitivity when I kept forgetting.
February 2024 by M R
My wife went for an eye test and new glasses. The staff were very friendly and professional, especially Danisa, who went above and beyond to get my wife the correct lenses for her glasses.
February 2024 by Yara Vieira da Silva
Excellent optician
February 2024 by Tina M
Excellent service, very well looked after from entering the shop to leaving. Would highly recommend.
February 2024 by Harry Vadgama
Excellent and very professional eye test service received from Specsavers in Bedford today and very happy with it
January 2024 by Samantha Cochrane
Have to take the time to share a review as the service was above and beyond.I was initially served by Johnny who was fabulous - today, sadly I didnt get the name of who served me. Both were friendly, welcoming and professional.I would highly recommended Specsavers Bedford - a breath of fresh air to receive such a high level of service- thank you x
January 2024 by Debbie Brathwaite
Very professional sensitively handled very knowledgeable and courteous. Excellent customer service Johnny Mudd
December 2023 by Sylwia Gutowska
Very nice staff, everything is explained from start to finish. They answer all your questions and help you choose glasses. I recommend 1000%
