March 2024 by Graham P
Stayed in a Premier Plus room. It was nice and quiet and we always enjoy the Premier Inn
February 2024 by Ben Jones
Standard Premier Inn, what's not to like?
February 2024 by Jean Masters
Lovely room - very happyRooms: Clean
February 2024 by Anne Evans
Happy with my stay and happy staff.Rooms: Very clean
January 2024 by Boo2u2
Bathroom was't the cleanest.Staff friendly.
January 2024 by Naomi Brewerton
Very nice staff ?Rooms: Room were good and very clean.
January 2024 by Ian Guy
Brilliant! Lovely room (premiere plus) worth the extra. Rakesh was great. Nothing was to much trouble. Really clean room. Bayliss and Harding shower gels really good. DBB offer really good. Angel in restaurant was lovely. So much better than our last experience in Premier inn. Definitely stay again.Rooms: Classy. Worth the extra for premiere plus.
January 2024 by Susan ibbetson
Rooms: The Premier Plus room was spacious, comfy, very smart. Everything you could want.Food & drinks: Food and drinks are from the large Brewers Fayre, directly opposite the Inn's main entrance.Great value, friendly staff. Very good carvery too.
December 2023 by V _
Good location, price and efficient check in /out process.Never had problems
November 2023 by Lee Antony
Schindler's Elevator ?
November 2023 by Godfrey Carter
Very convenient
October 2023 by Kim French
Excellent hotel. 2 restaurants on site and lots more nearby.Rooms: New rooms with walk in showers.
October 2023 by Z G
I would love to say thank you for my lovely stay in this beautiful hotel.staff is amazing.reception staff is very welcoming,helpfull.they are amazing !!!hotel is smells amazing,very clean room.housekeeping fantastic,very welcoming and very friendly and helpfull.i never stayed in hotel with so many amazing people and amazing cleanliness.i will always comeback to this lovely place.??
September 2023 by Travel_girl_1940
Not writing to be bitter here. Just read previous reviews myself and didn't believe them and chose to stay anyway. I stayed here 4 nights in an executive room. The air con is ridiculously loud and I didn't sleep at all the first night. The following 3, I chose to stay but turn it off and be insanely warm instead. Note you cannot open the windows. I did try to speak with reception but they were always away from the desk. Ringing the bell they did not answer. When I sent a complaint they just argue there is a bell, there was someone on reception. Flat out just ignoring what I have said so they don't have to pay out. I was being fair and asked for just to one night I didn't sleep out of the four. To top this, I paid a lot more for this room so I would get what they advertise as snacks or drinks in the mini fridge. If they don't make up the room they don't give you this and when asked, the person at reception said she would bring up clean cups and things but never did. I never saw that girl again. So anyway, point is they will argue anything to get out of the sleep guarantee "promise" they "offer". Consider yourself warned. I have pointed out, the other executive rooms would have a similar set up and air con. Changing rooms would not have helped. I am not staying there for the forthcoming Twinwood festivals in following years. I don't agree with false advertising and not listening to customers who are actually trying to be fair in their complaint.
September 2023 by amycakes83
The hotel itself was fine on the whole. Breakfast was good - decent variety. Had we stayed as a couple, I'd be reviewing it more positively, but the sofa bed and truckle bed were very uncomfortable. You could feel the springs on the truckle. I reported to reception and they brought additional duvets to use as a makeshift mattress. We didn't realise how uncomfortable the sofa bed was until my daughter woke me in the night saying she wasn't comfy. Not a great night's sleep! Thankful for the Good Night Guarantee, but Premier Inn really need to invest in more comfortable beds for their customers in the long term.
