February 2024 by Emma
Most useless and rude staff. No help whatsoever. When shopping there and asking if change could possibly be broken up smaller you would have thought I had asked them for one of their kidneys. Would not recommend, go elsewhere.
June 2023 by Inez Ka
Avoid Evri service here if you can.I don't know how is this possible but it's a second time I am returning my Evri Zara parcel that was really big and more valuable and its the 2nd time it's gone missing. Not saying someone from this shop is stealing but well what are the chances that two of two parcels that were send over period of 6 months have gone missing. What seemed strange to me is that I left my parcel in the shop around 9am and at 10am received a message that the curier will come there to collect it, seemed a little rashed to me and made me suspicious straight away.Would recommend you using other locations if you are sending something valuable to avoid all the hassle with waiting for your money back, keep your proof of postage too.
February 2023 by AV the Wanderlust
One Stop on Castle Road in Bedford, UK, is a convenient spot for grabbing essentials on the go. However, our experience at this location has been a bit hit or miss.The staff at this location can be limited, and as a result, the service can be slow at times. The store itself is also quite small, which can make it feel crowded and cramped.Despite these issues, the store does carry a decent selection of products. They have a good variety of snacks, drinks, and household items. The prices here can be a bit high, however, likely due to the store's small size.That being said, the one highlight of our visit was the Costa Express machine located inside the store. We were able to grab a delicious coffee on the go, which definitely helped to make up for some of the other shortcomings of the store.Overall, One Stop on Castle Road is a decent option for a quick stop, but it's not without its drawbacks. The limited staff and cramped store can be frustrating, and the prices are a bit steep. If you're in a rush and need something in a pinch, it's worth checking out, but don't expect a top-notch shopping experience.In summary, we would give One Stop on Castle Road in Bedford, UK, a 3 star rating. It's a convenient spot for grabbing essentials, but the limited staff and small store can be a bit of a downside, and the prices are a bit high. The staff and prices could be better, but the Costa Express machine is a nice perk.
February 2023 by Atlanta Atkins
why do you guys partner with ubereats if you can?t be bothered to read the receipt properly? I had a sick child and all he wanted was strawberries. I ordered 5 packets you?ve just send me ONE packet. I?ve spent £20 on one packet of strawberries some bread and some apples. Out of order, PLEASE READ THE RECEIPT PROPERLY because ubereats won?t even give me a proper refund. I?ve wasted loads of money.
February 2023 by Ava Jasmine
Some of the staff are really nice. But there is one women that works there who is rude to the costumer and makes me avoid the shop because of her bullying and rudeness.
December 2022 by Lorena Palmariello
I placed an order for delivery via uber. The delivery driver took over an hour to deliver the order . I tried via the shop and the app to cancel my order both refused the driver then ended up not bringing my order cancelling it and I was still charged for all the groceries. When I called the shop the owner started shouting at me how this is my fault somehow lol.I don't care about the 16 pound but only the principle... Even if I was unable to accept the order these were groceries so the driver should have brought back the groceries and I should have only been charged a fee for the driver but instead they just took it all and due to their own laziness cancelled the order neither the shop nor uber are taking responsibility. Really disgusting what people do to steal money ?
October 2022 by neil birch
Please someone tell the staff that the young guy with the orange/ ginger beard is the most off putting smell in history, please please please someone tell him that he needs to use deodorant!! As the smell is so bad that it put me off coming to my local shop,
October 2022 by Ricky Oates
Very friendly staff and the store was really clean
October 2022 by LESIO VII
Evri printer out of order and salesman don't know when be fixed , ridiculous
August 2022 by Black Swann
Staff here are rude and unfriendly, no customer service whatsoever!
June 2022 by Eric Walker
Good all round little shop,pleasant staff
May 2021 by J x
Nice little shop with all the essentials
April 2021 by Lee Bennett
Staff are super helpful especially Peter, who always goes above and beyond. Freezers could have more of a selection and fresh veg too but, otherwise, very convenient and a good place to shop.
December 2020 by The Tree O's
Probably the worst convenience store in terms of customer service with staff poorly trained. The younger staff are a relief to be served by as they seem to be able to smile and serve politely. Rarely offered a receipt and when given doesn't have a breakdown of items, hardly ever offered a bag Staff will look down at you if you commit the crime of handing a five pound note for some chewing gum to get change! Epic fail in anticipating stock replenishment during covid and wonder why customers get upset. A friend of mine described the store with the phrase 'a job's worth'
September 2020 by Matteo
there is everything you need and nice staff.
