December 2023 by Norma Wall
Slow, and not very well organised.Have to go to one place to pay in and another section to pay out.
November 2023 by Matt Etheridge
Great bank lovely staff.
November 2023 by rural soundsystem
Hopeless service, natwest is not what it used to be, they are only interested in helping you use your mobile phone no point in having rhe branch open which I guess is the aim of in order to justify closure, covid has been a gift for the banking industry
October 2023 by Noel Keys
Been to branch many times and staff are very helpful.
October 2023 by Nonna love Priceless
I got really lovely caring customer service this morning when I phoned the bank everything was sorted out in 5 minutes ThankyouNatwest. Respect a happy customer
October 2023 by Scott Rosborough
Really dissatisfied that there is no counter service available on a Saturday to withdraw cash. What's the point in having a bank. We don't all want digital banking
August 2023 by Jake Scanes
Extremely slow.Three people walking around directing people to machines, but only one person on the actual counter.30mins+ wait times.
July 2023 by Chris Foy
First time in ages since I last visited, but service is decent, and all enquiries are dealt with promptly. Just like every other Bank, it looks like they are trying to get everything done on line. Hope they don't close this branch.
May 2023 by R Y
Lovely clean branch. Nice staff. Manjit went above and beyond and made me aware of all the stuff available to me and great amount of interest I could of been earning with the recent generous rates!! Best branch ive been too
January 2023 by Pip Jones
I needed to change some old 20?s. My account had also been shut down due to Brexit so I couldn?t use the machines. The staff were really nice and helpful and sorted everything out.
December 2022 by Alison Reed Thomsett
Horrendous place - allow an hour to do anything. Only wanted to pay some cash into an account. I've only given it 1 star as it was warm.
October 2022 by cats6603
Could be better service needs to be quicker I been trying getting in the queue for 20 minutes no luck and I only wanted one statement and it wasn't even 4.30 closing time
August 2022 by Benjamin Kelly
Honestly, if you can work the machines, you can deal with most of your banking needs. The staff are usually happy to help and the guy on the front door has a very personable approach. I think you definitely need to phone and book face-to-face appointments with advisers ahead of time, because turning up on the day and expecting to speak to one promptly is a rather tall order. Covid precautions are also upheld wherever possible.Been with them nearly 20 years, no major complaints so far.
July 2022 by Private
This is a review for the Bedford Branch, I bank here but I am making plans to move to another bank or building society, I experienced terrible customer service with a rude loud women at the cash desk, talking so loud eveyone could here all of my business & she made no effort to lower her voice to be more discreet, she interrogated me over my money, wanting to know what I do with it, asking for invoices to prove what I buy, asking personal questions she didn't need to know, I was very upset & I was very very offended, & shocked to the point I was speechless, I have put in a formal complaint, if the Bank Manager thinks that this is appropiate behaviour by a member of staff, then it is a sure sign that the bank manager trains their staff to behave this way, I for one will NOT be staying with a bank who treats their customers in such an appaling manner, the worse crooks are bank staff who steal customers money, I used to work for a bank & you hear a lot of stuff about staff being sacked for stealing customers money. I was a good bank staff who cared about customer experience so I expect a lot from banks. If staff needs to discuss anything that is of a personal nature they should be doing it in a discreet way & offering a quiet room to talk about whatever needs to be discussed, it should NEVER be discussed in public for everyone to hear, & you never never ever ever make customers feel uncomfortable by interrogating them, NEVER EVER! And you certainly DO NOT talk so loud that everyone in the banking hall can hear what you are saying, and this is coming from the bank staff who was talking very very loud about customers money for everyone to hear.
July 2022 by P Anb
Great customer service , dealt with my difficult circumstances with compassion and sympathy. Thank you to the NatWest Bedford branch for your kindness and support.
