June 2025 by Neil Lanham
The paying in machines are absolutely diabolically disgustingly always have problems paying in I thought these machines were supposed to be easy and for quickness this is not true it seems to take you ten times longer maybe you at NatWest need to upgrade your machines like all the other banks
May 2025 by Cheryl Coscia
I have been trying to get some advice about opening an account. After waiting for well over an hour. By this time this ole dear of 71 was exasperated and was begging to speak to a human. Instead, i was told they understood - and I could call back if wanted to. I really thought that NatWest would be better than my current Nationwide. Obviously not.
February 2025 by Benny Green
I had an excellent experience with Natwest, thanks to Sue?s outstanding customer service.
She was incredibly helpful in assisting me with a fraud and scam claim, making me feel reassured throughout the process. Her knowledge and advice were invaluable, and she handled everything with professionalism and care.
I truly appreciate her support and the bank?s commitment to customer service.
November 2024 by mark smith
NEVER bad so much incompetence from a single bank 15 mths to register a POA still not accepted
August 2024 by Katarzyna Dyrcz
I'm extremely disappointed.
This branch is absolutely not friendly for people with special needs.
I was standing in the queue to the counter service to deposit cash with my autistic son.
I wanted to be served by person, yet they refused and tell me I have to use self service machine, even though there was barely no customers (I was 1st in the queue)
It was too much for my son, as it takes to much time (the machine was keeping returning the notes as usual) and I couldn't split my attention as the notes fall to the ground, so I had to pick them and my son ruaway 3 metres away.
The man who told me to use the machine held him and told me rudely I have to put him in the pushchair straps. I didn't want to explain that he struggled with straps, and I couldn't do it, and that's why I have chosen to be served at the counter to have hands free, ready to hold him.
I had a hidden disability lanyard displayed and still, yet he seemed to be unaware of its meaning.
It's not the first time when they forced me to use the self service machine, even when they're not serving anyone.
They are to busy chit-chatting instead of serving customers unfortunately.
Probably it's just about the time to change the bank.
August 2024 by Laurel chapman
Not bad, but few staff at the counter
March 2024 by Mystery Ranger
Lovely clean branch. Nice staff. Manjit went above and beyond and made me aware of all the stuff available to me and great amount of interest I could of been earning with the recent generous rates!! Best branch ive been too
February 2024 by dren drenai
Utterly awful service. Had the misfortune of needing to visit this branch a couple of times over the past couple of weeks and both visits have been nothing short of dire. First visit we were kept waiting for 1hr 45mins when initially being informed it would be a 10 minute wait.Currently sat 2hrs waiting after being told it would be an hour and to come back - but it's clear that our appointment was not booked correctly/got lost and are now at the back of the queue because the staff are nothing short of inept.I don't think I have ever said these words about a bank before - but would highly recommend avoiding this branch at all costs and using any other branch that you can.Wish I could give no stars..
December 2023 by Norma Wall
Slow, and not very well organised.Have to go to one place to pay in and another section to pay out.
November 2023 by Matt Etheridge
Great bank lovely staff.
November 2023 by rural soundsystem
Hopeless service, natwest is not what it used to be, they are only interested in helping you use your mobile phone no point in having rhe branch open which I guess is the aim of in order to justify closure, covid has been a gift for the banking industry
October 2023 by Noel Keys
Been to branch many times and staff are very helpful.
October 2023 by Nonna love Priceless
I got really lovely caring customer service this morning when I phoned the bank everything was sorted out in 5 minutes ThankyouNatwest. Respect a happy customer
October 2023 by Scott Rosborough
Really dissatisfied that there is no counter service available on a Saturday to withdraw cash. What's the point in having a bank. We don't all want digital banking
August 2023 by Jake Scanes
Extremely slow.Three people walking around directing people to machines, but only one person on the actual counter.30mins+ wait times.
