August 2025 by Louise Emma
The branch was very slow, big queue and one staff working? While waiting a drug addict came in begging for money?. I felt really intimidated being with my 6 year old. It was uncomfortable waiting in a queue and being asked for money and staff walking around didn?t even ask the addict to leave the branch??
April 2025 by Caroline Chivers
On a Monday, at 11:30, the branch was busy. Firstly, I couldn't use the self serve machine to deposit cash into my account, so went face to face with cashier, Thadshana.
She was very professional, thorough and courteous. Thadshana also helped me set up a standing order, and it was no problem in printing me out a 2 month statement.
( I have router failer at home atm, so unable to use online banking. Thank you so much to all staff at Bedford today. You were busy, but I observed that you were all a very effective team. Well done.
February 2025 by Emma Hall
Shocking customer service, waiting for over an hour to hand in a death certificate. No one kept us informed as to why the delay is so long
September 2024 by Margaret Deller
Thankyou to the patient, kind, helpful and friendly member of staff who satisfactorily dealt with my banking today. I am most grateful.
August 2024 by Esther Jeffery
They help you as much as they can.
July 2024 by Mn Hway
Kind and understanding. Helped me and my dogs in time of need. Thank you x
July 2024 by michael willett
good morning must say excellent customer service as I lost my card the the gentleman on the phone was fantastic thank you very much for your help.
March 2024 by karen Sims
I need a nationwide bank nearest to where I live open the Bedford branch is closed at the moment but I need access to my accountsCan I use Post OfficeKaren Sims
January 2024 by Jakob Whiten
Helpful and welcoming staff. I recently switched from Starling Bank to Nationwide because I wanted a physical bank. Being a building society it gives me very competitive products that other banks don't.As someone who is an advocate for mental health and making things more accessible it would be good to see Nationwide adopt a mental health champion in branches. In the past I have tried to explain things to them but they have not really understood.Edit: I have upped my review stars from 4 to 5. Today (11.02.24) I entered the branch at 4.29. All the counters were closed, because I was in before 4.30 they opened a counter for me. This may be a small thing but it really helped me as it was urgent. This is customer focused banking. Thank you for the help today!
December 2023 by Matthew Fage
Excellent customer service
August 2023 by Barbara Proud
Banked here for years. Went in to update account, staff very helpful in particular Billy who explained everything in simple terms. Thank you.
July 2023 by Callum
Absolutely rubbish, no help whatsoever get pushed from pillar to post.
July 2023 by Ceri Rust
Staff are always friendly and welcoming. Highly recommend
June 2023 by Richard Jones
Banked with them for years but have finally got fed up with the poor service, terrible phone system and unhelpful staff. I suggest people make up there own mind where to bank but unfortunately I can't recommend Nationwide. Be careful that they don't dump you to their variable SMR as they put little effort into you avoiding it. Very frustrating.
April 2023 by Brian Cooper
The queue is far too long to reach window. 20mins so far and still waiting!
