October 2023 by M F
Lovely people, when selling you something but wow, what a change when something goes wrong. I had to fight for over three weeks to get a refund on a £400+ suit that literally came apart at the seams after being worn for less than a day. Absolutely awful. Refuse to abide by the Consumer Rights Act because it doesn't fit with their policy and procedures. No honesty nor understanding of the law. They'll try to tell you you're getting a better quality for more money. I'd have more trust in a market trader. They need to improve & retrain their staff; or likely go bust. I'll not return, and I expect others will conclude the same.
July 2023 by Andrey Khoroshilov
Although I couldn't find anything that would suit me as I'm tall and have long arms. The service I received from the staff was very nice and helpful. Big choice of quality suits
April 2023 by Jayden Halliday
Top-notch Customer service! The amazing duo, Vincenza and Hannah go above and beyond to make you feel relaxed, organised and happy with your entire experience. I purchased 6 suits for my wedding from Moss Bros Bedford and it's because of their attentiveness and kindness that I walked away a very happy customer. Couldn't recommend them more!
March 2023 by Tom
Went to both here and the store in MK today, difference was night and day with the Bedford store being a very good experience. Hannah was clearly very busy with a group however still made time to assist me and offer suggestions. I imagine if she was able to give full attention it would have been even better. Definitely recommend from what I've seen today.
March 2023 by Billy Wilson
Excellent service provided, the store manager was extremely helpful, guiding me through my 'tailor me' suit for an occassion i had coming up. She showed her experience and expert knowledge of the job to make sure I left Moss Bros a happy customer.
February 2023 by Wolston 27
Disgraceful branch manager, incredibly rude, after being promised next day delivery for an event I had to travel to, it never turned up, I was told it was my fault as I should have planned better, and they would never have told me it would turn up the next day, she is a total disgrace to being a branch manager, talks over you, say her piece & walks away from you, totally unacceptable, she certainly needs retraining.I complained to their customer service, they said the area manager would call me, over a month later ......... nothing, says it all.Moss Bross - Dross, DO NOT USE THIS BRANCH.
February 2023 by Matthew Morris
Great service, we were hiring and we were sorting an issue the MK created loosing measurements.
February 2023 by Brian Morrison
Very pleasant experience, excellent helpful and knowledgeable staff.
January 2023 by M Cee
Was served by someone really helpful and pleasant person but her good efforts went south when her supervisor or boss showed zero understanding to an issue I had.Extremely disappointing after spending almost £400 there.
November 2022 by Jason Bated
Terrible management, other staff were lovely but the manager was out of line with rudeness. I suggest she may need a higher up come to shop and see how she operates. I wish I could say more but it would just make me more angry then I already am.
June 2022 by Steve Deverick
I started to write about my experience of this store but life is to short.All i will say is avoid, spend your money else where the customer service is shocking and don't get me started on the manger,and when it comes to refunds a handling charge is taken.JUST AVOID BIG TIME. I had to give one star but really wanted to give -5.
June 2022 by Michael Norman
Usual helpful service you would expect from an old established company !! A little more expensive than can be acquired !!! But remember you only get what you are prepared to pay for.
June 2022 by Omesh Nagpal
Dilli was very helpful and very knowledgeable.????? to her and thanks for helping me out!
May 2022 by Theo Dryden
Vincenza helped me find the best pieces for my formal event. Offering incredible and caring insight into fitting and style based on my body type and suit criteria. I'm grateful for her kind customer service and will definitely be buying form Moss Bros Bedford in the future.
May 2022 by Jayne Waller
Excellent service and very knowledgeable and helpful sales person.
