March 2024 by Mark Coray
An amazing stay, great staff, upper floor room giving an amazing view. Would stay again, great price, property need a touch more love and care. Very clean . One happy
March 2024 by Flam Bo
Didn't stay here, so cant speak for the rooms but attended for a small corporate event held in a seminar room.Seminar facilities were good. Parking was available on site, although limited spaces and controlled by ANPR managed by private firm. Despite registering my vehicle details with reception i had a parking fine sent to me a few days later. Mercure's customer services however were really helpful and quickly sorted it out when i emailed them.All in, as a meeting business venue i would recommend.
March 2024 by gary simms
Very decent location and staff were friendly. Food was very good. The bathroom could benefit with being updated.
March 2024 by Katherine Lindqvist Jones
The staff are lovely but the hotel is run down!The room I was in had single pane aluminium window that rattled in the wind and didn't stop any noise. It was a dark room even with the light on and backed onto the rowing club who had work outs at 6am!The bathroom was so cramped you had to sit on the toilet to close the door and then get into the shower.When the toilet roll was full you had to take it off the holder to be able to manoeuvre around the toilet it was that cramped.The sink had no plug and was covered on cracks.The corridors and stairs are all narrow and the doors heavy or not possible to open with one hand. It not accessible at all if you have reduced mobility.I was in room 24.The bed was incredibly comfortable though and the breakfast tasty.
March 2024 by Allen Beales
Very good,Great location easy to get to romantic restaurant with very efficient staffFood & drinks: Alisha served our table quiet efficient and friendly well done Alisha
March 2024 by Tony Kandola
We had our Civil Wedding and reception (17th February 2024) at this venue, we were met by Nick Grobler - Meetings and Events Manager,Nick was AMAZING! to say the least, as everyone knows it can be quite stressful in organising a wedding and evening reception,Nick went above and beyond! keeping us updated and always answering any concerns or queries immediately by phone or email,We cannot thank you enough for providing such an outstanding service you are an absolute credit to your profession and represented the Mercure Hotel in the best possible light!We hope you get recognised from higher management for putting our minds at ease, and the total professionalism you showed from start to finish!Kind Regards,Tony and Sunita Kandola.
March 2024 by Steve Clark
the small things were sadly lacking over the 2 day stay. Room cold, heating rubbish, cleaning items left in the room, had to make our bed as it was only half done, not replaced milk and coffee on the second day. On the plus side, the view was great, breakfast was good and it well located in the centre on the river.
March 2024 by James Oliver
I'd stop elsewhere out the way. Rooms are so small, TV can't pickup any channels and aircon is either artic or desert.
March 2024 by Crypto786
Stayed in this hotel gave me ticket . Then took me to court now they telling me to pay £280 CCJ was issued. Unbelievable be careful.
March 2024 by Manjit jakku
Went on a course great place, when when class got heavy I could step outside and look at the riverWalkability: Yes from town
March 2024 by Jim Dutton
I?ve no idea what the other rooms are like or whether I was dumped in the older part, but this is one of the worst hotels I?ve experienced. Room 007Everything is cramped, even the door to the room is weirdly narrow.Single pane aluminium frame windows means you hear everything and it?s cold.There are no radiators and the aircon unit in the room was broken not allowing you to switch off or increase the temperature. (I switched off at the wall). So the room was cold by the time I went to bed.Only half a loo role and no others present.If I wasn?t that I was as unpacked and late getting in after food I would have asked to be moved.Certainly won?t be booking again.
February 2024 by TheBurtz
Horrendous Hotel- one of the worst hygiene hotels, I've ever stayed in I was switched rooms 3 times due to inadequate hygiene, first room had sick down the side of the bed to the floor. Hairs in bed and bits all over the floor, 2nd room had yet again hairs in bed no remote and pubes in bathroom and stained toilet. Third room buzzing air con TV only working on certain channels, stained carpets and smells. Then the restaurant!!! I asked before I ordered what my pre paid allowance was they took my order and then only came back to me at the end that I had to pay extra but i specifically asked what my allowance was and i would have ordered something else (ripped me off). Then I witness a group on next table leave, then the waitresses come to clean table off and leave some cutlery for the next guest they thought was salvageable. I won't be eating here tomorrow after seeing that and I am here for another night. Horrendous service and hygiene
February 2024 by elizabeth smith
Lovely hotel, situated in a great place.Staff very friendly and
February 2024 by Matt Johnston
Shockingly bad housekeeping. Although I was in a premium room they did not bother changing dirty cups or replacing coffee pods. Room was freezing.Rooms: Freezing cold
February 2024 by Omama H. Hotiana
I had an exceptional experience at the Hotel and Restaurant, where Naz provided outstanding assistance. I highly recommend it to anyone seeking exceptional service.
