March 2024 by Nkatrin 1223
been here recently to get my medicine great communication with young ladies at front.
March 2024 by Nirali P
I used to have a fantastic experience when using Phoenix Pharmacy for the last 2 years, but in the last 3 months the service has definitely dropped! Different staff every time I call or visit, whom cannot seem to take a surname or date of birth correctly on the phone. I find of late that I have to call to ask whether the medication is ready, usually to be told they have part of it and last month I was told that no-one could tell me when the remainder would arrive! Settling, when you rely on daily meditation! Not sending text messages when medication is ready to be collected, waiting over 20 minutes whilst they look for my medicine - it seems to be a long list.I can only hope the team that were there previously soon return to improve this service. Disappointed.
November 2023 by Jean Ord
The staff at the pharmacy were very nice, the lady who did my ears explained everything to me and was just lovely. I came out a very happy satisfied customer. Woukd definitively use them again if necessary ?
November 2023 by Glenda Shaw
Excellent Customer Service.A really friendly team at this brilliant Pharmacy.Easy to get my prescriptions when I get text messages to say that it's ready for collection.I am very happy with this Pharmacy.Thank you for everything you do.
October 2023 by A Shah
I had very bad experience with this place ,had appointment for initial ear checkup, received booking confirmation email, turned up on time just to be told they are not aware of any appointment and no body there for my checkup, looking at previous reviews clearly this has happened to few people before and clearly there is no improved services and place is definitely not organized enough to do what they offer to general public and what they book them in for, i would like owner to take some time to read the reviews and do some thing about it as its very horrible when your local pharmacies are unorganized like this as it could potentially effect elderly , kids and all vulnerable people who seeking help from this place. absolutely unbelievable experience and waste of time
October 2023 by Michelle Medlock
I booked travel vaccines for myself and my Husband and on arrival I was asked what vaccines I had had previously, I couldn't remember! They were out of stock of one vaccine despite when booking giving them the travel destination. It would be helpful to ask patients to bring their previous vaccination records and also that one of the tablets needs taking on an empty stomach. I had to drive to the other pharmacy to collect one of my Husband's vaccines so he could have them all done today. What is the point in asking the travel destination but not having the vaccines in stock? Other than that everything else was fine
September 2023 by rahim mitha
Visited the pharmacy today for some travel vaccinations. I was seen straight away by Vee, the pharmacist who was very friendly and professional and administered the vaccinations efficiently and painlessly. A great service which I struggled to find locally so was delighted when I got an appointment for the next day. Highly recommend!
September 2023 by Emma Gordon
Great staff always very friendly. Only slight issue is the text notifications aren't always timely, or sometimes don't arrive at all. So often need to call ahead of time to check all my items are there.
August 2023 by Robin S
Used the ear wax removal for both ears, the service was excellent, quick and clear. The pharmacist who did it was very professional, kept me well informed about what needed to be done, the process and any risks involved.Was very pleased with the service and have already recommended it to others!
August 2023 by Celia Radford
Very happy with the service, easy to book and very reasonable vaccine costs plus no consultation fee. Relaxed experience, the pharmacist was very pleasant and would use this service again.C
August 2023 by Katarzyna Patyk
If given an option I would give it '0' stars! I have booked an appointment for Rabies vaccination, received the confirmation of time and address of the pharmacy, arrived on time to be told the pharmacist that could give the vaccination was not there until next week... Later in the afternoon I received a call from that pharmacy with an offer of having my vaccs done at one of their other pharmacies in the vicinity, which I gratefully accepted only to arrive at the second pharmacy to be told they had no rabies vaccinations available....and would not be able to source any in the near future! Very poor and incompetent service!!!
August 2023 by Philip Long
Nice people, good service but despite asking for a selection of fortisip I get 1 flavour strawberry. So for a month I have the same flavour when there are plenty of flavours to choose from. Very disappointed.
July 2023 by Linda Peck
I went in today for my mother's prescription nothing there, the lady said she would send for a urgent request and it came this afternoon. Very pleased with the service
July 2023 by Nicole Dommes
I attended the weight clinic last week and again today for a re-check and can highly recommend.The history taking and advice were thorough and detailed and I have achieved a great result already. Thank you ?
July 2023 by Geoff Collins
As the NHS no longer provide an ear-wax removal service, I was at a loss - a hearing loss. Specsavers have a ridiculous six-months-plus waiting list - and then I discovered the Phoenix Pharmacy. Not only is it the cleanest and neatest pharmacy I've ever been in, but the staff take great care in providing the proper risk-free treatment and advice. I'm really impressed with their professionalism, efficiency and kindness.
