November 2023 by Ashley Banghar
I had a fantastic experience at this store. Emily and Jo were both extremely helpful and attentive. Very happy with the product I purchased and the great service I received
November 2023 by Ella Hilton
Our sever was Jo, the experience was absolutely amazing, great service. Definitely recommend
October 2023 by Rebecca Howe
Very helpful and friendly staff who are willing to go above and beyond. Good value for money and an overall good experience. Would recommend.
September 2023 by TJ Pyett
The whole team at Ernest Jones Bedford have been awesome. We originally bought my wifes engagement ring and wedding ring back in June 2022, we returned to buy my ring a couple of months later and then a necklace and earring set for my wife ahead of our wedding in July 2023.Shout out to Vicky & Jo, they know their stuff and they are simply lovely personalities and look after their customers impeccablyP.S. Hope you enjoyed your ice creams ?
August 2023 by Carl Perri
Great experience buying the engagement ring and then wedding rings. Vikki and the store manager were great. Very accommodating. Took time to discuss what?s what as I didn?t have a clue. Very happy with purchase
July 2023 by naji
Thank you ever so much to Shell! She was absolutely wonderful. She was so incredibly sweet and helpful, and provided us with such excellent service. She took her time with us and answered any questions we had regarding Ernest Jones watches. Shell was so friendly and had nice conversations with us. She was so hardworking and determined, and just gave such nice vibes all around. We?d also like to thank her manager who was also very kind, thank you to both of you for providing us with such a lovely experience, we would definitely come back next time!
May 2023 by Dave lancaster
I am a long term customer, and i have not been disappointed. I have always been served by Jo, but her team are just as good. The professionalism and the team work shines through all the time. Staff welcome customers, new and old (me) every time. This is a great store and there is nothing that will stop me from my continuation of my custom.I have had customise jewellery and weddings rings and matching necklaces.I highly recommend anyone to go to Ernest jones in bedford you will not be disappointed.See you soon ladies
April 2023 by Poppy Gerrard
I popped in after window shopping and was greeted by Jo! The experience was lovely, from start to finish. I?ll definitely be back to add to my diamond collection!
April 2023 by Annabel Hughes
Went in to find a diamond necklace for my nans 60th wedding anniversary present and Jo was very helpful and couldn?t do enough for us! Fantastic service will be back :)
April 2023 by Victoria Panday
They were really really helpful when helping me decide on what I wanted for my wedding band. I had to bring my kids on both occasions and not only were they incredibly patient but they were so accommodating and inclusive of them which made the experience so much better and stress free. Thank you to the team at the Bedford branch.
April 2023 by Pauline Hughes
All the staff at Bedford go above and beyond with customer service. I unfortunately lost a diamond from my engagement ring (Brought from Ernest Jones) on Valentine day 30 years to the date of our engagement. My ring had never been off my finger since. Was very upset about not being able to wear this extremely special ring while it was repaired. Shell and Jo was so understanding and helpful and Vikki gave me updates etc via email. I was so happy to be able to collect my ring on Friday and meet the lovely staff who looked after the whole process with such care and efficiency and can only give them the highest rating possible. Would fully recommend and thanks once again to you all. Love wearing my special ring now which looks like new. Good job
March 2023 by Hazel Brunt
Me and my Fiancé Meg picked up our wedding rings earlier and I have to say what an amazing experience at the Bedford store. The lovely Shell served us and even stayed 10 mins over! And also Jo and another lady who we didn?t catch their name, lovely, lovely, lovely! Would highly recommend! Thank you all <3 x
March 2023 by Jo Blair
Lovely friendly service with a good knowledge of their products. I have been using this jewellers for over 20 years and they never disappoint.
April 2022 by Rajh Singh
Went into store purchased watch even discounted further and was very happy staff members very helpful store very clean display showcase of products excellent would recommend to all and above all is a reputable company
January 2022 by Lee Williams
Wanted to give my daughter a special present as she had saved our lives after an horrific car crash. I chose a Vivienne Westwood watch but the Bedford branch didn't stock it. "Shell" kindly ordered it and l collected it. We took out a 5 year warranty too. My daughter was absolutely over the moon! She took it back to have 8 links removed as she had the tiniest wrists! but it was still a bit loose and no more links could be removed. The staff told her to think about the fit and come back. My daughter decided it wasn't for her so we took it back and Shell and Jo remembered us and were so understanding. Shaz? Sorted a refund without any questions and we also got the warranty refunded. The girls in store were absolutely amazing they went above and beyond regarding customer service and it meant alot to us. My daughter is going to a branch of EJ that has a bigger selection to choose another watch. We took the staff some chocolates as thank you because they were fanastic! We will DEFINITELY be back to shop again. Ernest Jones, Bedford, YOU ROCK!! ?
