March 2024 by Lee O Neill
Absolutely disgusting service (nearly 2 hours to receive delivery) and the food is not a good standard.The Egg fried rice has ZERO taste as it is simply just boiled rice (NOT fried) with a tiny bit of egg. The chicken balls are overdone therefore burnt.Ordered at 19:49, estimated delivery was 20:45, rang for an update at 21:22 and was simply told the driver will be with us in 2 minutes and then they hung up, food eventually arrived at 21:45 and to make it worse the driver didn?t even have the decency to hand the food to me, instead simply left the food on the doorstep, pressed the doorbell and shouted from his car ?enjoy the food?.Not once an apology or any level of customer service from either the restaurant or the driver.Deliveroo are no use either. They take the order but won?t do anything else. When I made them aware of the problem, all they offered to do was call the restaurant and of course they were told the same as when I called!I requested Deliveroo to cancel the order and give me a refund however I was told I should wait longer and cannot cancel my order/have a refund.
March 2024 by Tony Bignell
Hate giving bad reviews, but honestly I hope this helps the restaurant improve.Chow mein was vile. Seaweed was like eating a bowl of sugar, the ribs were tasteless and I can?t honestly say anything nice about the bland and dry food that?s clearly been microwaved from days before.Never again, extremely disappointing. Worst Chinese I have ever eaten.
March 2024 by FIL D'ANGELO
Food was awful. I wish I had checked these reviews before
December 2023 by Liz Bradford
Do not order from their website, it does not work apparently and they dont do anything to help when you go to collect an order you have paid for.
December 2023 by Claudia C
We ordered through Ubereats and when it arrived our dishes were just stuck together sticky messes! The noodles were all stuck together and tasted horrendous. I called and said that the food was completely inedible. I called the restaurant and was told if we put it all back in the tubs the driver would come and collect it and we would be refunded. This was not the case. I have since been refunded by Uber Eats after a battle. Absolutely horrendous experience and I am just so annoyed I didn?t think to look at the reviews first!!!!
December 2023 by elizabethb0693
Do not order from their website, it does not work and they dont do anything to help when you go to collect an order you have paid for.
December 2023 by Tasmin Adams
My chicken balls where raw and the rice was reheated and the sauce was pure oil. Phoned the guy and he says ?nothing wrong with the food? told him we have photos of raw chicken. Asked for a refund or replacement and he refused. Says he doesnt care about the complaint and to go ahead and take it to food hygiene. Photo doesnt do it justice due ro bad lighting
December 2023 by Zoe Ames
First time ordering a takeaway from here and I had a good experience. The food was delivered hot, all tasted lovely and delivery was fast. We had chips, pork chow mein, chicken curry, sweet and sour prawn balls, crispy seaweed and chips and all of it was cooked to perfection. They even chucked a couple of bags of prawn crackers in for free. Will definitely be ordering again
December 2023 by Lisa Nicholas
Never again! Rung to order and was told 45 mins! After 1.5 hrs food hadn?t arrived - we were advised driver was on his way!! I wasn?t aware they had moved Bedford! Man on the phone extremely rude not surprised by the reviews surprised they have any customers! Absolutely disgusting
December 2023 by Abdul Hashan
We had 3 beef chow mien all bland no flavour at all one should of been hot and spicy was even bland rang the shop up guy goes if you didn?t like dint order again so rude never again what a waste of money. No customer service very rude .
December 2023 by bex1955
TERRIBLE. I ordered a take away and was told it would take 45 minutes. An hour and a half later the food was still not here. We rang several times for updates, to be told the driver is 1 minute away. Each time, this proved not to be true. On the final call to the phone operator, he became aggressive and rude. We told him that we were giving him one more chance or we were cancelling the order. He then began shouting ?I said one minute; I said two minutes, what do you want!? I informed him that we just wanted to know when it will be here. He replied ?f*cking hell, I have told you!? It is highly unprofessional for staff to swear and shout at customers over the phone. I am absolutely appalled. I cannot comment on the food as it never arrived. But the customer service was SHOCKING. I will never attempt to order from this Chinese again.
December 2023 by Abdul H
Food was horrible no taste no customer service very rude aggressive never again worst Chinese food verry dissapointed with service and quality of food
November 2023 by S M
If you are vegetarian please be careful when ordering vegetarian food. I asked at the counter what do you have for vegetarians? The attendant said 99% of their food is non vegetarian and while speaking the attendant was eating???looked so gross.
November 2023 by Kelly Hooper
Absolutely disgusting, never again!First time ordering and it will be the last. Chicken balls over cooked, won tons stale, prawn crackers old and stale, crispy shredded chilli beef, that old and clearly recooked, couldn't eat it. Curry sauce was so watery and tasted disgusting. My husbands egg fried rice and Hong Kong style chicken looked so anemic and was tasteless. Chucked the lot in the bin. Such a waste, and of money. Horrible on all levels.
November 2023 by Adrian
Food took nearly 2 hours to deliver. Most of it was cold, manager on the phone was abusive. Worst takeaway
