February 2024 by Slobodan Mlinko
Everyone is nice to customers ?
February 2024 by Mel Neale
Really disappointed since they have put in the self service tills not a good experience in fact it put me off shopping in boots
December 2023 by Dom
Terrible treatment by the security guard his eyes followed us around the store, very uncomfortable, and embarrassing, then whispered to a young chap that worked in the store.Mmm I wonder why?
December 2023 by Arun Mistry
It's boots. You go there for yourself care and toiletries. They also have an opticians at the back of the store.I did find some items are hard to get a hold of, but that might be supply issues as they haven't removed the labels from the shelves.
November 2023 by Mark Obrien
Used there passport service...took picture with my phone and printed it for under £0.60p
November 2023 by E Clarke
Trying to phone around to save petrol have called all day on/off between work. Never any answer and struggling to get my prescription these are the only ones out of 7 that do not answer and are the least busy out of any I go to. Went to store called the phone & it had definitely been ringing all day & being ignored rude staff they are
November 2023 by Marcus Varney
I use both the opticians and the hearing clinic here and the team on the ground are excellent in every way, even when things don't go so well. The issue I have is that nobody ever answers the phone at Boots. I have spent days trying to get to speak to a human, the phones just ring out with no answer facility to even leave a message. Having tried all morning without success so now need to drive there and speak to them! So frustrating!
October 2023 by Victoria Kinsley
Used this store for a few years with regards to my prescriptions and it?s sadly just got worse and worse. They have managed to now mess up 2 different prescriptions in 1 week , taken my business elsewhere now and my regular repeats . Also complained to boots customer care, sad. They used to be reliable now they are just a joke
October 2023 by Beverley Jenisis
Love this shop. Always get what I've gone in there to get.
September 2023 by Ian Zair
Called to collect a prescription only to find that the pharmacy closed at 5:00pm instead of the advertised store closing time of 6:00pm. Wasted a 4 mile round trip. Please, if you are going to run a multi-department store put the individual department closing times if they are different. Just as well it was not a critical prescription.!!!!
August 2023 by Rich Hunte
If you need what it is Boots sell, then it's as good a place as any.
August 2023 by tracy b
I've visited the Kempston Retail Park store today & went into Boots, all self service tills & not even one cashier till!! I refuse to use the self service tills, I did say to the member of staff, I won't be returning, she didn't seem bothered, at the minute she's got a job!! Every self service tills goes in, someone looses their job!!
July 2023 by Brian Morrison
It's Boots, so you know it's a mixture of good and less good. The less good is that now the tills are self-service which I loathe because I don't work there, I expect to be served. There is a customer service desk with a lovely human, but they have to keep fixing the useless self-service "unexpected item in the bagging area" tills! Boots, this is dreadful, please fix it.
July 2023 by Julie Siddique
The pharmacy service is appalling. I waited 40 minutes to receive my prescription, this is not a ?quick & easy? service as advertised in the overhead sign hanging above the pharmacy counter. Why would anyone chose to have a prescription sent there by choice is just ridiculous.
July 2023 by Pam Urwin
boots has plenty of choice parking can be a bit difficult as it's always busy at retail park