March 2024 by Sean Walsh
Have not been able to get a appointment in ever! Even though I have had a heart attack last July have never been seen since not even for the compulsory check up I was meant to have 2 weeks after coming out of hospital was just told gp does not need to see you and to go to the a and e if I want to be seen
March 2024 by Peter Noah
Can never get appointments and they never answer the phone. Impossible to do anything at this doctors
January 2024 by Ian Martin
Almost impossible to get an appointment, was once told by receptionist that I needed physiotherapy for my swollen painful leg, went to a walk in and got anti inflammatory medicine which did the trick in 4 hours, highly dissatisfied.Was once an excellent caring place but not any longer.
December 2023 by Wizzkidy
A lovely doctor, listened to my chest, knew right away it was a chest infection, sent a prescription down the road, done. Can't ask for better. Also got an appointment the same day from the online system but you need to be early.
October 2023 by David Owens
Hide behind a form system and red tape, gone downhill since merged with Larksfield. Not fit for purpose. Basically pass everything off to other areas. How can a walk in centre in Welwyn be the best option for people living in Bedfordshire who might be too unwell to travel. No wonder A & E units at lister are packed, they are doing the job this practice should be doing locally.
October 2023 by gary lahive
A perfect example of a broken health system ran by uncaring incompetents. Been trying to book an appointment for months, this vile practise has such contempt for patients that it no longer bothers to even answer the phone. If you do ever finally get to see a doctor, they?ll treat you with complete distain. The doctor I saw was typing my symptoms into Google as I spoke to him! The so-called ?professionals? running this practice should be up on criminal charges.
August 2023 by Shazmanez Cuozzod
Who set up this new system with making appointments online? You make an appointment and have to guess whether your gonna be seen? It's stupid!!
July 2023 by Anna chapman
Had a really good experience with Arlesey Medical Centre today.Gemma the reception went out of her way to help me.I managed to get through this morning within 30 mins which isn't too bad what with the current times people are on hold. I also got an appointment once I did get through, which I was really surprised at, Gemma commented that I sounded surprised, I saw the Dr at the time I booked who was also very helpful, she even called me after my appointment as she'd not told me a piece of information.Then I had an issue with getting my prescription as I'm signed up with a delivery service and the prescription had been sent there, but I really needed this prescription urgently, called the surgery again and got through promptly, Gemma again was very helpful and sorted it out for me, I can now collect my prescription from Stotfold pharmacy.Thank you Gemma for all your help, you are a credit to the NHS.
May 2023 by Tati Jane2
Worse GP ever. I booked 3 appointments and they all have been cancelled on the day few hours before the time without allowing another appointment to be booked and customer service is 0.
May 2023 by Nick
This was originally a 1 star review due to absolute lack of ability to get through or get an appointment.Although calling is still mostly pointless, the receptionists have got much more helpful and a bit more friendly in their approach in recent times.I totally get the pressures all GP practices are under, if they don't have appointments then they just don't. You still can barely get through on the phone but if you go down at 8am you'll get one. Not ideal for everyone but they take you seriously face to face.The nurses are really lovely here and having the on site paramedic has opened up many more appointments.I called in today at 8.30 after not getting through on the phone and although I had to push for it as they originally said no appointments, I managed to get a call with a prescribing nurse. She called me within an hour and I now have the prescription I need.
May 2023 by Ed Vivian
Actually wondering if the phones at the practice are even plugged in...
March 2023 by Kevin Furr
I know they are stretched to breaking point but I just wanted to book an appointment for my arthritis and I can't. I think it would be easier to just kill myself.
March 2023 by Louise Cooper
I had some issues obtaining a sick note and Gina Gould the practice manager was wonderful, sorted it all out for me. I won't completely sugar coat it, it is extremely difficult to get an appointment but regardless they are trying their hardest to help patients, have patience and bear with!!!
March 2023 by Mia Cooper
Couldn't get an appointment at 8am this morning was told to ring at 2pm which I have 20 TIMES!! Before even reaching being on hold. I have currently been on hold for 40 minutes and inbetween it has gone through to ringing 5 rings then back on hold. Absolutely ridiculous especially under the circumstances/reason for calling. Am extremely disappointed. I advise going to a different doctors...
March 2023 by jenny rogers
There are NO doctors at this surgery.Absolutely pitiful locum.DO NOT USE THIS SURGERY IF YOU VALUE YOUR HEALTH!Go somewhere else that have proper educated doctors who know what they're doing
