November 2023 by una hagan
Friendly knowledgable staff . my issue was resolved asap
October 2023 by Leslie Drew
I was leaving in a Tissot watch that I purchased in July 23 for repair after I dropped it. I found the young man who served me very welcoming, helpful and at the same time professional.
October 2023 by Kate Irving
Beautiful store offering exquisite jewellery. Staff very helpful, friendly and professional.
August 2023 by barrabgt
Nice watches and staff
July 2023 by S Gray
Excellent service, very knowledgeable & friendly staff.
July 2023 by Ellen Curry
Fab service couldn't have done enough, even offered us a drink
June 2023 by Glenn ?Bunter? Bunting
Brilliant customer service...
April 2023 by James Chew
Friendly and professional staff.Had a repaired watch to collect, turned up and the computer said 'no' (IT issue), their system would not allow the watch to be handed over. They could not have been more apologetic and were able to offer a bit of compensation for the trouble. I collected the watch the next week or so, when I had some free time.The watch repair was perfect and the watch had been fully polished, with many of the small wear and tear scratches completely removed. Also, the repair was carried out under their in-house insurance offered when Initially bought the watch. It took one email and a phonecall to sort the repair via the insurance.5 stars, as I was able to experience how this business reacts when not all goes to plan, handled well IMO
January 2023 by Maitzy JP
Went in today to enquire about a necklace and a certain tag watch and was met by Jonathan, he was amazing from the very start, extremely knowledgeable and attentive offered me a seat and tea or coffee and was happy to show me any watch, even watches I wasn?t looking to purchase but was just curious to see, very rare to get treated in such a way anywhere never mind at only 24 years old, have been ignored in places before due to my age but Jonathan was amazing from start to finish. Rare to find a salesman with such a great personality and respect for new customers ?? He?s a credit to goldsmiths they are lucky to have him.
December 2022 by Gordon Crawford
Great choice of jewellery. I needed to replace a necklace the staff were very helpful and nothing seemed to be a bother.
December 2022 by Margaret Graham
Excellent service ? friendly staff and nothing is too much trouble?
December 2022 by Karen Baines
Top class service in adjusting watch strap
October 2022 by Adam O'Donoghue
Great service. Siddhi who was looking after me was very friendly and did a great job making me feel welcome.
July 2022 by Pool Freak
Absolute con , I went to get a battery changed in Forestside and the man said my watch was to new and they could not change it and they would need to send it away at a cost of £45 , on the way out the door I heard the other salesman tell an old lady they needed to send her watch away as it was to old !! ?. Took a month to get the watch back , recently I got a notification on my phone as watch is synced to it that my battery was low , I clicked on the notification and the app showed me the type of battery to order and a two minute video of how to change it !!! ? I bought and changed it myself at because the manufacturer said I could , absolute conmen !!!!!!
May 2022 by jj warwick
Service was very good staff very pleasant and helpful.