April 2020 by Euge Giallo
I understand we are going through difficult times, however as a Kew worker I just finished my shift and wanted to treat the family. I pass one of your shops and decided to politely ask if I can get a pizza delivered to my car as I can't get it where I live. The answer I get back is something I wouldn't want even the most hated person to have. You have lost a customer which supports you but its seems you don't support your customers.
March 2020 by Louise Dewsbury
Been waiting 2hrs for a delivery and no one answering phone disgraceful
January 2020 by Adri Bothma du Plessis
Just had the worst day thanks Pizza Hut Surbiton. On Thursday I pre-ordered pizzas for my son's birthday party today. The store assured us the food would be there at 12. 12 came and went and no one turned up. We called and called and called but there was no answer. My hubby drove down to the store and it was closed with not a soul in sight. 25 children without any food AND THEN someone calls me from the shop at 15:20 and SWEARS at my hubby over the phone when He tels him how upset he was that they didn't bring the food. He yelled at him and told him Pizzahut doesn?t want our business anymore. Absolutely furious!!
October 2019 by Charlotte P
This hut is absolutely disgraceful and after a year of reporting their bad behaviour nothing has been done about it! They have never got my order right which means constant changing and Pizza Hut customer service is the most ridiculous I've ever had to deal with! I haven't received my order and the hut get to choose whether to issue my refund or not. The staff were rude and hung up on me after expecting me to wait 2.5 hours for my order because they didn't have this driver. I've never received any compensation despite numerous wrong orders and I think their attitude is appalling. Definitely don't use them!
October 2019 by Reability
The pizza was delicious though my order had missing items. After contacting the store they swiftly corrected it which was great!
October 2019 by Thomas Stevens
Worst service for a fast food restaurant. Ordered a deal online, half of my order was missing. Called the store to find out where it was 20 minutes later to find out the driver had said i didn't want the rest of my order. They then took another 40 minutes to get it to me, and to top it off, it was cold.
September 2019 by Peter Donnelly
Nowhere near as good as any other pizza hut ive had. Order from somewhere else. The person I spoke to on the phone was a tool with no communication skills. He kept adding unwanted items to my order and refused to allow me to order the menu items I wanted. Had to hang up as I couldn't trust this guy to bring me what i ordered and decided to order online instead. Greasy, soggy pizza, slapped in a box. Below restaurant quality. Wish I'd just got a frozen one from the supermarket. Ive used other pizza hut branches loads of times and never had any issues but this branch sucks.
September 2019 by Claudio Zu
I went to order a pizza yesterday Wednesday 14th Aug at 22.37pm. To be told they close at 22.30pn AMAZING.
August 2019 by Dimitri
Nicely presented pizza with a lot of dough...
August 2019 by R Higg
£5 pizza.quick pizza stop for kids
August 2019 by Rayanzinho Motovlog
Delivery riders are dangerous, riding the mopeds inside the subway crossing on the A3.
June 2019 by Jamie 515
They pour off any cheese that doesn't stick to the sauce even if u ask for extra cheese. Who bothers with pizza hut not anyway they only offer about 10 toppings
May 2019 by Tejbir Dhillon
Rubbish service. No customer skills especially the manager who is ignorant!!!
April 2019 by Lucas
The pizza tasted pretty good (a bit greasy but so are most) but it came 30 mins late. Can't complain, was probably just a busy night for them.
March 2018 by Reala Britannia
Rotten food for some reason the Texas bbq pizza tastes like fish :(