August 2019 by Maslow Roach
Had to get a new phone yesterday, as my old one was on its last stand. Went in, waited patiently, and I was served by the nicest staff members I could imagine. I felt a little nervous since this was my first time buying a new phone for myself, and I did come across some difficulties with which name the phone would be in, which they understood completely. But throughout the whole experience they were friendly, understanding, and even did a little bit of working out so we could find which phone plan would be best for me. Student discount as well! I wish I could have thanked these people more, I felt super comfortable and went away happy with a new phone.
August 2019 by Dave Bowhay
A very bad experience .found out they are illegally taking money out of my account. Said they would give me my Pac number but NEVER again
August 2019 by James Walker
The staff wer dam right rude!There internet stinks!phone company is discusting!I hav wrote a letter to head office about the way I got treated as a customer I am outraged and will never use Vodafone ever again
July 2019 by Paul W
The worst customer service I have ever received. The Manager shows total resentment for customers. You will be kept waiting an eternity for the simplest of transactions with the attitude of wait or go. 2 people walked out whilst I was there as they couldnâ??t wait any longer and an elderly couple who simply wanted assistance topping up there phone credit were finally seen after a wait of 40 minutes.
July 2019 by Peter wickett
Extremely helpful staff, good range of products and reasonable prices.
July 2019 by Linda Ebbs
Very helpful man called Pete
April 2019 by Paula Meninato
I paid for a £10 big value bundle and ended up giving me a £5 bundle.
March 2019 by Vegan Rob 2.0
Sat down and told to wait for 29 minutes while sat out back and are machines they arrived with just after speaking to me. They smelt strongly of junk food and had sauce on their clothes.
February 2019 by Dennis Hamlyn
Not bad information about there net work. And very helpful but what they told me about dates of delivery did not work out
December 2018 by Ben Squared
Very helpful team who tried their hardest to resolve my current phone issue. I felt a valued customer and left satisfied with the service given.
August 2018 by Ayy Lmao
The staff are extremely rude and untrained.
August 2018 by Amanita Muscaria
Worst customer service I have ever experienced. Went there with a minor problem due to my bundle not getting activated for some reason, they instructed me to do exactly the same thing I did for 3 times, and I told them it isn't working, I had to call the official vodafone customer service number to get my problem fixed, and now suddenly my vodafone account closed and I lost all my points I've been gathering for the past year. 0/10, do not use their services, and once again, the customer service at this shop is extremely disgusting.
July 2018 by Annette Fleming
Went in to sort out my iPad was greeted by assistant manager mark he sorted the problem out... He was very patient & professional so happy my problem all fixed thanks Vodafone you did again & thankyou mark
May 2018 by Mad Trippin
Really unprofessional staff members, went there for a refund on a SIM bundle I accidentally ordered from their website (vodafone.co.uk) with the SIM card unopened, completely sealed, with my order number, receipt, and bank statement, and the lady at the counter told me I am not eligible for a refund because she can not find my name anywhere on the order, but my name and address was literally printed on the package itself, my bank account is on my name, the receipt was tied to my banking account as well, and she opened the package to check if the SIM card is in there, after doing this she declined my refund and now I can not return my package anymore. If I could give you 0 stars I would, worst customer experience I ever had. Not worth the hassle for the god damn 5£, but I swear to god I would have taken this to a small court if I had the time and money.
October 2017 by Michael Hockings
Found the staff very friendly and helpful in updating my handsets when the contract was due for renewal. They are much more deserving than the low ratings that I have seen.
